Markie Willoughby
Tuttle,OK
Summary
Versatile and dynamic professional with a proven track record in diverse roles, including a pivotal position at Norman Surgical Arts. Demonstrates exceptional adaptability and strong interpersonal skills, excelling in high-stress environments and team collaboration. Achieved significant improvements in patient recovery processes and customer satisfaction rates, showcasing a blend of emotional intelligence and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Nanny
Self-employeed
06.2022 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Night Auditor
MD Building Services
04.2021 - 10.2022
- Monitored staff performance and provided feedback and guidance.
- Enforced policies and procedures to increase efficiency.
- Prepared reports to management for satisfaction of products.
- Audited inventory monthly.
- Looked over orders before they left the warehouse.
Customer Service Representative
Pro Com
02.2020 - 03.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Surgical Assistant
Norman Surgical Arts
03.2010 - 08.2018
- Provided preoperative and postoperative education to patients and families to manage recovery.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Created safe operating environments for invasive and non-invasive procedures.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
Education
Dental Assistant/ Medical Assistant -
Oklahoma Health Academy
Oklahoma City, OK01-2010
GED -
Grady County Learning Center
Tuttle, OK08-2005
Skills
- Strong interpersonal skills
- Call center experience
- Time management abilities
- Stress Tolerance
- Emotional Intelligence
- Adaptability
- Multitasking Abilities
- Teamwork skills
Timeline
Nanny
Self-employeed
06.2022 - Current
Night Auditor
MD Building Services
04.2021 - 10.2022
Customer Service Representative
Pro Com
02.2020 - 03.2021
Surgical Assistant
Norman Surgical Arts
03.2010 - 08.2018
Dental Assistant/ Medical Assistant -
Oklahoma Health Academy
GED -
Grady County Learning Center
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