Markina Smith
Baltimore,MD
Summary
Creative professional in visual communication, known for productivity and efficiency in task completion. Skilled in Adobe Creative Suite, typography, and web design, with proficiency in conceptualizing innovative designs that engage and inform audiences. Excel at time management, teamwork, and adaptability, ensuring successful project execution from concept to completion
Overview
11
11
years of professional experience
Work History
Financial Aid Specialist
Community College of Baltimore County
Catonsville, MD
05.2023 - Current
- Reviews and evaluates financial aid applications from students and prospective students.
- Responded promptly to inquiries from students, parents, faculty members, staff members, about Financial Aid policies and procedures via phone or email.,
- Monitored student accounts to ensure that all funds are disbursed correctly and accurately.
- Determines eligibility status based on requirements.
- Tracks all applications and provides timely delivery of information, services, and funding to students.
- Ensures compliance with regulations and requirements.
- Provides customer service and conducts information sessions.
- Provides operational support within the Financial Aid Office.
- Assisting with the review and processing of financial aid paperwork, and providing information to a variety of individuals regarding financial aid, payment plans, and student aid eligibility.
- Assisting with the accurate processing of all financial aid applications and student loan materials within a highly automated environment.
- Provides student services in person and through other communication channels to assist with the financial aid process for students and families.
Federal Work Study Student
Community College of Baltimore County
Catonsville, MD
01.2023 - 05.2023
- Inform students of policies and procedures
- Greeted visitors to the office and provided assistance when needed.
- Performed basic bookkeeping duties such as entering transactions into the accounting system.
- Sorted incoming mail, distributing it according to departmental guidelines.
- Operated a variety of office equipment such as photocopiers, fax machines, and computers.
- Answered telephones, as well as responding to inquiries, and providing information as needed.
- Entered data into computer systems for tracking purposes.
- Assisted in the organization and filing of student records and documents.
- Scanned documents into digital format for archival purposes.
- Utilized strong problem-solving skills to resolve customer inquiries quickly and accurately.
- Maintained confidentiality of sensitive material related to students or personnel matters.
- Provided customer service to students by answering questions about policies or procedures at the university.
- Stocked materials in a workroom for easy accessibility.
- Collaborated with team to execute various projects and activities.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Greeted callers to identify and address needs while fostering a positive experience.
- Assisted department with special projects and tasks to meet deadlines.
- Assisted with administrative tasks, including data entry and file management.
Coach (Girls High School Basketball)
Roosevelt Union Free District
Roosevelt, NY
09.2013 - 03.2015
- Attended coaching clinics or workshops in order to stay up-to-date on industry trends
- Established appropriate disciplinary actions when necessary according to established policies.
- Instructed players on proper techniques, strategies, rules and regulations of the sport
- Encouraged players with positive reinforcement during game play or practice sessions
- Created a culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Monitored and evaluated athlete's performance, providing constructive feedback and personalized coaching
- Conducted daily practice sessions to enhance team performance and individual skills
- Implemented injury prevention and conditioning programs to maintain athlete health and performance
- Meet with media representatives and attend fundraising events
- Arrange and conduct sports related activities, such as training camps, skill improvement courses, clinics, and preseason tryouts
- Analyze the strengths and weakness of opposite teams to develop game strategies
- Kept abreast of changing rules, techniques, technology, and philosophies relevant to sport
Education
Associate of Arts - Fine Art and Visual Design
THE COMMUNITY COLLEGE OF BALTIMORE COUNTY
Catonsville, MD01.2024
Some College (No Degree) - Graphic Design
New York Institute of Technology
Old Westbury, NYSkills
- File monitoring
- Student support
- Higher education
- Enrollment management
- Verification processes
- Eligibility guidelines
- Clerical skills
- Document tracking
- Tuition support
- Student assistance
Affiliations
- Delta Alpha Pi Honor society
- Phi Theta Kappa Honor society
Accomplishments
Honor society awards
Timeline
Financial Aid Specialist
Community College of Baltimore County
05.2023 - Current
Federal Work Study Student
Community College of Baltimore County
01.2023 - 05.2023
Coach (Girls High School Basketball)
Roosevelt Union Free District
09.2013 - 03.2015
Associate of Arts - Fine Art and Visual Design
THE COMMUNITY COLLEGE OF BALTIMORE COUNTY
Some College (No Degree) - Graphic Design
New York Institute of Technology
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