Markis Desir
West Palm Beach,FL
Summary
Adaptable and resourceful professional with a positive outlook and a knack for troubleshooting technical issues. Demonstrates foundational knowledge of computer systems, networks, and cybersecurity. Skilled in hardware configuration and maintenance, as well as programming. Committed to leveraging technology for seamless operations and improved user experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Assistant Health Information Technology
FAU Christine E. Lynn College of Nursing
05.2024 - Current
• Installed and maintained operating systems and peripherals in clinics managed by our department, ensuring seamless functionality and reliability of IT infrastructure across healthcare facilities.
• Diagnosed and resolved network connectivity issues by analyzing logs, testing hardware components, and reconfiguring network settings to restore optimal performance.
• Utilized programming languages such as HTML, CSS, and JavaScript, to update and maintain the college website and chatbot, ensuring they remain functional, user-friendly, and up to date with the latest information.
• Utilized a ticketing system to efficiently manage and prioritize service requests, ensuring timely resolution of technical issues and effective communication with end-users.
Education
Bachelor of Business Administration - Management Information Systems: Cybersecurity
Florida Atlantic University
Boca Raton, FL05.2025
Skills
- Technical support,Hardware/SoftwareTroubleshooting
- Hardware maintenance
- HTML, CSS, JavaScript, Python, Java
- Command Line, Powershell, Bash
- Active Directory
- Help desk support
- Network Security, Network Monitoring Tools, Network Troubleshooting
- Information Security
- SIEM Tools
- Firewall Configuration, VPN Configuration, Secure Configuration Management
Certification
- CompTIA Security +
- ISC2 Certified in Cybersecurity
- Microsoft Office Specialist (MOS)
Timeline
IT Assistant Health Information Technology
FAU Christine E. Lynn College of Nursing
05.2024 - Current
- CompTIA Security +
- ISC2 Certified in Cybersecurity
- Microsoft Office Specialist (MOS)
Bachelor of Business Administration - Management Information Systems: Cybersecurity
Florida Atlantic University
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