Markise Rankins
Atchison,KS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Also, I have proven proven capacity to troubleshoot issues to resolve issues quickly and maintain a high level of professionalism, patience, and efficiency to minimize customers dissatisfaction and increase customer loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
JCPenney Call Center
Columbus, Ohio
08.2017 - 10.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Science - Medical Billing And Coding
Concorde Career College
Kansas City, MO12-2016
High School Diploma -
Paseo Performing Arts Academy
Kansas City, MO05-2012
Skills
- Microsoft Excel
- Word processing
- Type form
- Adobe Acrobat Pro
- Sharepoint
- Microsoft Access
- Medical Terminology
- Genesys Phone System
- Militi-Tasking
- Verbal Communication
- Time management
- Digital Literacy
- HIPPA
Timeline
Customer Service Representative
JCPenney Call Center
08.2017 - 10.2024
Associate of Science - Medical Billing And Coding
Concorde Career College
High School Diploma -
Paseo Performing Arts Academy