Markita Drain

Working with Medicare recipients with coverage details as well as claim and premium information

Also Marketplace helping with applying for coverage, handling fraud cases as well as ending coverage an updated applications

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Assisting customer with orders from Sam’s Club renewing memberships, downgrades, replacing orders and refunds and damaged orders

Assisting New Hires during they Nesting period once they were on the floor

• Assisting Sirius Satellite Radio Customer

• Helping customers activate radios and update accounts
• Taking inbound calls

• Making lessons plans for the children to enhance their gross and motor skills
• Working with children from birth to 12 years old