Travis Wood
Axton,VA
Summary
Organized and diligent worker with experience in security, logistics, and automotive repair. Skilled in handling work independently, solving routine problems, and quickly learning new processes. Adept at multitasking and policy enforcement, with experience in security dispatching for emergency situations in high-paced environments. Working Knowledge in Microsoft Excel and iTrak report logging system. Strong background in de-escalation techniques for managing challenging situations and maintaining a calm and safe environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Dual Rate Supervisor/Dispatcher
Caesars Entertainment
09.2024 - Current
- Oversee daily operations of the security team during assigned shifts.
Train, mentor, and evaluate security officers, ensuring compliance with policies and procedures.
Conduct briefings to communicate operational updates, assignments, and security protocols.
- Monitor and coordinate responses to incidents using surveillance systems and communication tools.
Dispatch security personnel promptly to address emergencies, guest needs, and incidents.
Maintain accurate logs of events, communications, and incident reports.
- Enforce state gaming regulations, local laws, and company policies.
Respond to and investigate incidents, accidents, and suspicious activities, ensuring thorough documentation.
Assist with emergency evacuations and provide first aid as necessary.
- Interact with guests and employees in a professional manner, addressing concerns or inquiries with tact and efficiency.
Serve as a visible and approachable resource to enhance guest experience.
Security Dispatcher
Caesars Entertainment
10.2023 - 09.2024
- Serve as a key point of contact for emergency and non-emergency calls, dispatching security personnel efficiently
- Monitor security cameras and alarms to ensure the safety and security of guests and staff
- Coordinate responses to incidents, maintaining calm and clear communication with field personnel and local authorities
- Maintain accurate and detailed logs of all calls, incidents, and actions taken during shifts
- Provide support to security officers and assist in the overall management of security operations
- Skills Gained: Emergency response management, crisis communication, advanced monitoring techniques, multitasking in high-paced environments
- De-escalation: Utilized de-escalation techniques to manage challenging situations and diffuse potential conflicts
- Original Team Member: Part of the original security team before the opening of the casino
- Exceeding Expectations: Consistently surpassed performance metrics and goals, earning nominations for Team Member of the Year/Quarter for Security
- Training: Played a key role in training most of the other dispatchers currently employed, sharing knowledge and best practices
Security Personnel
Caesars Entertainment
04.2023 - 10.2023
- Ensured the safety and security of guests, staff, and property in a high-paced casino environment
- Monitored surveillance cameras and conducted routine patrols to detect and address security breaches
- Responded to and resolved guest concerns or incidents, providing professional and courteous assistance
- Collaborated with other security officers and local authorities to handle emergencies and incidents
- Maintained accurate reports and logs of security activities, incidents, and guest interactions
- Skills Gained: Casino security protocols, crowd management, guest service, multitasking in a high-paced environment
- De-escalation: Managed challenging interactions with guests by employing de-escalation techniques to resolve conflicts and maintain a peaceful environment
Security Officer
Allied Universal
02.2023 - 03.2023
- Monitored access points and maintained a secure perimeter at a furniture factory
- Verified the identity of visitors and employees, ensuring proper access control
- Conducted regular patrols of the facility, identifying and addressing security concerns
- Completed detailed reports of security activities and incidents during shifts
- Collaborated with factory personnel to maintain a safe and secure work environment
Security Officer
08.2020 - 05.2021
- Secured premises and personnel by patrolling properties
- Interacted with guests and homeowners for various reasons, ensuring safety and security
- Responded to noise complaints to resolve them civilly and completed security logs
Education
GED -
Patrick Henry Community College
Martinsville, VA12.2018
Skills
- Working Knowledge in Microsoft Excel
- Familiar with iTrak report logging system
- Emergency Response and Dispatching
- CPR
- De-escalation Techniques
- Multitasking in High-Paced Environments
- Problem-Solving
- First Aid
- Security
- Guest Services
- Operational efficiency
- Training employees
- Policy enforcement
- Gaming regulations
- Casino security
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Decision-making
- Employee supervision
- Task prioritization
- Interpersonal skills
- Analytical thinking
- Conflict resolution
Certification
- AED Certification
- First Aid Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Security Dual Rate Supervisor/Dispatcher
Caesars Entertainment
09.2024 - Current
Security Dispatcher
Caesars Entertainment
10.2023 - 09.2024
Security Personnel
Caesars Entertainment
04.2023 - 10.2023
Security Officer
Allied Universal
02.2023 - 03.2023
Security Officer
08.2020 - 05.2021
- AED Certification
- First Aid Certification
GED -
Patrick Henry Community College
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