Markita Patterson
Detroit,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Experience Specialist
Rocket Loans
Detroit, MI
07.2025 - Current
- - Respond to inbound customer inquiries with professionalism and efficiency.
- - Assist clients with personal loan applications, account updates, and troubleshooting.
- - Resolve issues promptly, ensuring a positive customer experience.
- - Collaborate with internal teams to improve service workflows.
Abandoned Vehicle Specialist
Credit Acceptance
Southfield, MI
03.2021 - 05.2024
- - Managed repo paperwork and ensured timely and accurate processing.
- - Maintained detailed logs of repossession activity, including vehicle and owner information.
- - Provided support to customers regarding vehicle status, maintaining professionalism.
Customer Service Representative
DTE Energy
Detroit, MI
02.2020 - 03.2021
- - Handled billing and utility inquiries, resolved issues efficiently.
- - Built rapport with customers while educating them on energy-saving options.
- - Maintained high call quality and resolution rates.
Customer Service Representative
Concentrix
Detroit, MI
08.2018 - 02.2020
- - Delivered personalized support across various campaigns and services.
- - Assisted with product inquiries and account management.
- - Maintained accurate records and exceeded performance targets.
Education
High School Diploma -
Mumford High School
Detroit, MI01-2006
Bachelor of Science - Human Resources Management
University of Michigan, Flint
Flint, MI12-2028
Skills
- Customer Service - Call Resolution - Workflow Optimization - Communication - Administrative Support - CRM Systems - Team Collaboration - Data Entry
- Microsoft office
- Time management
- Attention to detail
- Multitasking
Timeline
Customer Experience Specialist
Rocket Loans
07.2025 - Current
Abandoned Vehicle Specialist
Credit Acceptance
03.2021 - 05.2024
Customer Service Representative
DTE Energy
02.2020 - 03.2021
Customer Service Representative
Concentrix
08.2018 - 02.2020
High School Diploma -
Mumford High School
Bachelor of Science - Human Resources Management
University of Michigan, Flint