Markita Thurmond
FLORISSANT,MO
Summary
Detail-oriented Technical Support and Operations Professional with 8 years of experience in technical issue resolution and operations coordination. Skilled in troubleshooting, managing support requests, and utilizing various software platforms. Expertise in data management, reporting, and SQL fundamentals, enhancing processes and efficiency.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Dispatch Supervisor
Impeccable Transport
St Louis, Missouri
05.2022 - Current
- Coordinated transportation operations using logistics and communication software to streamline processes.
- Provide customer support through phone and email while resolving service issues efficiently.
- Monitored shipments and investigated operational problems to deliver timely solutions.
- Maintain accurate records, reports, and documentation.
- Train team members on dispatch systems, procedures, and workflow processes.
- Managed multiple priorities to ensure consistent delivery of excellent customer service.
Production Team Member
Toyota Motor Manufacturing Missouri
Troy, MO
04.2024 - 05.2026
- Operated in a fast-paced manufacturing environment while maintaining strict quality and safety standards.
- Troubleshot production issues, collaborating with team members to implement effective resolutions.
- Maintained accuracy, attention to detail, and compliance with operational procedures.
- Supported continuous improvement initiatives by identifying process issues and contributing to solutions.
- Utilized computerized manufacturing systems for accurate documentation of production activities.
Education
Certificate - Business Administration And Management
Saint Louis University
St. Louis, MO 06.2011 - 07.2012
Associates Of Occupational Studies - Medical Billing And Coding
Vatterott College
St. Louis, MO 06.2007 - 07.2009
Skills
- Logistics coordination
- Shipment monitoring
- Logistics Reporting
- Logistics Software
- Ticketing Systems
- ERP Systems
- CRM Software
- Data Analysis
- Reporting & Data Management
- Database Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Google Workspace
- Communication software
- Record keeping
Timeline
Production Team Member
Toyota Motor Manufacturing Missouri
04.2024 - 05.2026
Dispatch Supervisor
Impeccable Transport
05.2022 - Current
Certificate - Business Administration And Management
Saint Louis University
06.2011 - 07.2012
Associates Of Occupational Studies - Medical Billing And Coding
Vatterott College
06.2007 - 07.2009