James Van Dyck
Estes Express Lines
Niles,MI
13
years of professional experience
Hands-on leader in a high-volume service center, trusted to oversee dispatch, route planning, and equipment coordination. Strong in customer relations, team coaching, and positive communication. Ready to support efficient operations, safe transportation, and consistent service delivery.
Work History
Dispatch Supervisor
13 Years 5 Months- Supervised daily dispatch operations, coordinating linehaul, pickup, and delivery schedules.
- Assigned drivers and equipment based on service requirements, freight priorities, and route efficiency.
- Monitored shipment status, resolved transit delays, and communicated updates to customers and terminals.
- Reviewed dispatch records for accuracy, ensuring compliance with company procedures and DOT regulations.
- Collaborated with dock, operations, and linehaul teams to balance volume and maintain on-time service.
- Analyzed dispatch activity to identify routing inefficiencies and improve workflow consistency.
- Maintained clear communication with drivers regarding freight changes, delivery issues, and safety expectations.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Approve pickup and transportation of Hazardous Materials BOL as they should meet DOT standards.
- Coordinate with fleet services and mechanics to ensure the equipment stays in working condition.
- Currently operating as the operations manager, working sometimes 5 different shifts in a week.
- Second in command in an 80+ employee service center.
- Am THE go to person for all operational questions.
- Started as a part time clerk working 12 hours a week. Moved up to part time dockworker on the loading dock. Then worked to full time dockworker. Then moved up to shift lead dockworker/supervisor's assistant. Then worked up to Dock Supervisor. Then was promoted to Dispatch Supervisor. Have been a regional trainer for several operational programs throughout the midwest and have traveled to train other service centers on how to use new programs. Recently started operating as the Operations Manager and now oversee the service center as a whole as second in command to the Service Center Manager.
Education
High School Diploma
Skills
Logistics management
Employee performance tracking
Operational training
Logistics coordination
Driver training programs
Effective communication
Records maintenance
Proficiency in RouteMax
Proficiency in Samsara
Office software proficiency
Data entry
Map reading
Hazmat transportation knowledge
Logistics coordination
Coaching and onboarding
Customer service
Logistics data analysis
Route optimization techniques
Hazardous materials transportation
Timeline
Dispatch Supervisor
Estes Express Lines
05.2013 - CurrentRead More
Buchanan High School
High School Diploma
Read More