Markiya Logan
Killeen,TX
Summary
Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Senior Account Specialist
Terminix
02.2020 - Current
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Adhered to standards of quality and service as well as all compliance requirements.
Customer Service Representative
Blackboard
06.2017 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Certified Medical Assistant
Baylor Scott & White
12.2014 - 06.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Licensed Esthetician
Ann Webb Skin Institute
Austin, TX10.2021
Certified Medical Assistant
Vista College
Killeen, TX11.2014
Skills
- Esthetician Course 750
- Account Management
- Lash Extension Basics
- Assisting in Cosmetic Injections
- Basic Facial
- Makeup Application
- Laser Basics
- Expert Wax Application
- Organizational Skills
- Skin Rejuvenation
- Medical Terminology Knowledge
- Professional Telephone Demeanor
Timeline
Senior Account Specialist
Terminix
02.2020 - Current
Customer Service Representative
Blackboard
06.2017 - 02.2020
Certified Medical Assistant
Baylor Scott & White
12.2014 - 06.2017
Licensed Esthetician
Ann Webb Skin Institute
Certified Medical Assistant
Vista College
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