Markiya Logan
Killeen,TX
Summary
Highly motivated and committed Certified Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Representative
Blackboard
Killeen, TX
06.2019 - Current
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered 40+ inbound calls per day and directed to designated individuals or departments
Cashier
HEB
Harker Heights, TX
10.2018 - 06.2019
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Helped customers find specific products, answering questions and offering advice
- Drove sales and add-on purchases by promoting specific item options to customers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Worked closely with front-end staff to assist customers
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
Patient Care Technician
Fresenius Medical Care
Lampasas, TX
06.2017 - 12.2017
- Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor
- Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor
- Perform administration of Heparin as delegated or as allowed by state law Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document Clean and disinfect dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy
- Perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT)
Certified Medical Assistant
BrightStar Care
Austin, TX
12.2016 - 06.2017
- Performed daily tasks for clients such as cleaning residences cooking shopping and washing clothes
- Maintained daily log of all client activities and turned that log into a supervisor at the end of the day
- Performed home maintenance tasks for clients as well as administering routine medical tests such as blood pressure and pulse
- Performed minor physical therapy exercises with patients utilizing explicit instructions from certified therapist
- Often called on to care for long-term clients and establish friendly rapport
Customer Service Representative
Teleperformance
Killeen, TX
03.2016 - 12.2016
- Access customer account information via computer software and make necessary entries in order to resolve problems and or complaints, initiate or charge service, process transactions, schedule installations Ability to enter member related data into the practice management system Strived for one-call resolution while communicating appropriate options efficiently Escalated unique issues or inaccurate information when necessary Provided delightful, efficient and accurate resolution to customer inquiries
- Responded to customer requests for products, services and company information
Certified Medical Assistant
Baylor Scott and White
Temple, TX
03.2015 - 12.2016
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Assessed, documented and monitored vital signs for more than 20+ patients per day
Education
Some College (In College) - Nursing
Central Texas College
Killeen, TX2020
Certification - Medical Assistant
Vista College
Killeen High School01.2015
High School Diploma -
Killeen High School
Killeen, TX06.2008
Skills
- HIPAA compliance
- Medical terminology
- Venipuncture and phlebotomy
- Understands medical procedures
- Specimens collection and processing
Certification
June 2017 to Present
Certified Medical Assistant (AAMA)
November 2016 to November 2018
Timeline
Customer Service Representative
Blackboard
06.2019 - Current
Cashier
HEB
10.2018 - 06.2019
Patient Care Technician
Fresenius Medical Care
06.2017 - 12.2017
Certified Medical Assistant
BrightStar Care
12.2016 - 06.2017
Customer Service Representative
Teleperformance
03.2016 - 12.2016
Certified Medical Assistant
Baylor Scott and White
03.2015 - 12.2016
High School Diploma -
Killeen High School
Certification - Medical Assistant
Vista College
Some College (In College) - Nursing
Central Texas College