Corlisa Ware-Craig
Indianapolis,IN
Summary
Dedicated and compassionate professional with a strong focus on program operations and participant success. Utilizes well-honed skills to provide diligent support and continuously enhance strategies.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Underwriter
Worldtrips
Indianapolis , IN
07.2003 - 08.2024
- Implemented and managed policy changes for maximums, deductibles, date of birth updates, and co-insurance updates.
- Maintained prompt and effective email correspondence.
- Utilized financial insurance software effectively.
- Built groups and released ID card batches, also handled requests for new ID cards.
- Managed large groups with dependents.
- Submitted verification of insurance coverage.
- Developed customized visa letters tailored to individual client needs.
Intake Specialist
Daybreak Management
Indianapolis , IN
04.2000 - 06.2001
- Interviewed parents who qualified for state funding for childcare expenses. Communicated decision with client
- Processed acceptable applications using an automated application processing system.
- Responsible for alphabetizing clients' files for future preservation and reference.
- Assisted receptionist with greeting customers, answering phones, and addressing questions and concerns.
Customer Service Representative
Bank One
Indianapolis, IN
10.1998 - 03.2000
- Processed a high volume of personal loan applications.
- Reviewed consumer loan requests using customer's credit report, banking policies, and regulations.
- Reviewed client applications for cross-sale opportunities. Screened calls, provided complaint resolution, and handled customer inquiries.
Medical File Clerk
Indiana University Hospital
Indianapolis, IN
05.1993 - 09.1998
- Assisted with filing, organizing and maintaining medical records.
- Organized patient files in an efficient manner and alphabetically.
- Compiled reports for various departments within the facility.
- Maintained patient confidentiality while retrieving and processing information.
Education
High School Diploma -
North Central High School
Indianapolis, INSkills
- Client intake
- Intake Assessment
- Claims Processing
- Application assessments
- Eligibility review
- Critical Thinking Skills
- Records Maintenance
- Data Entry
- Insurance knowledge
- Microsoft Windows
- Microsoft 365
- Javelina
- PC Applications
Certification
- General Insurance Representative License – Indiana Department of Insurance.
Timeline
Underwriter
Worldtrips
07.2003 - 08.2024
Intake Specialist
Daybreak Management
04.2000 - 06.2001
Customer Service Representative
Bank One
10.1998 - 03.2000
Medical File Clerk
Indiana University Hospital
05.1993 - 09.1998
High School Diploma -
North Central High School
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