Mark Jefferson Eda
500 Club Casino Bar & Grill
Clovis,CA
16
years of professional experience
Dependable, detail-oriented professional with 10+ years of experience in guest-facing casino roles. Skilled in customer service, dispute resolution, and accurate cash handling, with a track record of keeping operations smooth and guests satisfied. Brings strong math skills, professionalism, and steady performance under pressure.
Work History
Poker Dealer
9 Months- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Resolved table disputes calmly, preserving smooth gameplay and positive guest experience.
- Shuffled and prepared decks efficiently, supporting uninterrupted table operations.
Casino Poker Host
2 Years 2 Months- Greeted guests promptly, creating welcoming first impression and guiding arrivals to appropriate gaming or dining areas.
- Managed reservation and waitlist flow, keeping seating assignments organized and balanced during busy periods.
- Answered phone inquiries, provided accurate information, and directed guests to correct services or departments.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Customer Service Representative
3 Years 2 Months- Resolved guest inquiries and escalated complex issues with calm, professional communication.
- Explained promotions, club rewards, and membership benefits to improve guest engagement.
- Processed cashier transactions accurately, including cash handling, payouts, and balance verification.
- Verified identification and upheld gaming compliance procedures during player transactions.
- Documented service issues and coordinated follow-up with security, cage, and floor teams.
- Monitored recurring guest concerns and recommended workflow adjustments to improve response efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Responded to customer requests for products, services, and company information.
- Managed high-volume front-line interactions while maintaining accuracy and consistent service quality.
Poker / Cal Side Dealer
5 Years 8 Months- Dealt blackjack, pai gow three card poker,u;Participated in Texas hold 'em games as a dealer. hold'em, and baccarat while maintaining pace, accuracy, and game integrity.
- Verified wagers, payouts, and chip transactions in alignment with casino gaming procedures.
- Monitored table activity and identified irregularities to support compliance and fair play.
- Resolved guest disputes professionally while preserving smooth table operations.
- Shuffled, cut, and prepared cards efficiently to maintain game flow and security.
Poker Dealer
4 Months- Dealt poker hands accurately while maintaining steady game pace and professional table control.
- Calculated pot distributions and side pots correctly, ensuring fair payouts for all players.
- Verified wagers, chip counts, and winning combinations to protect game integrity.
- Monitored player actions and enforced casino rules with consistent attention to compliance.
- Communicated game rules clearly to new players and regular guests.
- Managed chip handling and table balance with accuracy during busy shifts.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
Education
High School Diploma
Skills
Verbal communication
Strong mathematical skills
Problem-solving
Excellent customer service
Interpersonal skills
Cash management
Personable communication
Game calculation
Quick decision making
Mathematical accuracy
Client relations
Personable and friendly communications
Dependability
Clear communication
Excellent communication
Timeline
Poker Dealer
500 Club Casino Bar & Grill
01.2026 - CurrentRead More
Casino Poker Host
Club One Casino
10.2021 - 12.2023Read More
Customer Service Representative
Club One Casino
01.2017 - 03.2020Read More
Poker / Cal Side Dealer
Club One Casino
05.2011 - 01.2017Read More
Poker Dealer
Aviator Casino
01.2011 - 05.2011Read More
Cesar Chavez High School
High School Diploma
Read More