Mark Lester Sangalang
IT Technical Support
Bacolod City
Summary
An independent and self-motivated technician with resourceful troubleshooting skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
DSE - NOC Support
Skyswitch
11.2021 - Current
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
IT Support
Negros Occidental Language and Information Technology Center
09.2017 - 03.2018
- Company Overview: The Negros Occidental Language and Information Technology Center (NOLITC) is the FIRST and ONLY government-run Language and IT Center in Western Visayas. It is a hub of language and information technology learning in Negros Occidental. NOLITC or more popularly known as the 'Learning Center,' is one the priority programs of Gov. Alfredo Marañon, Jr. and Vice-Governor Genaro Alvarez, Jr. under their NEGROS FIRST Development Agenda.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- The Negros Occidental Language and Information Technology Center (NOLITC) is the FIRST and ONLY government-run Language and IT Center in Western Visayas. It is a hub of language and information technology learning in Negros Occidental. NOLITC or more popularly known as the 'Learning Center,' is one the priority programs of Gov. Alfredo Marañon, Jr. and Vice-Governor Genaro Alvarez, Jr. under their NEGROS FIRST Development Agenda.
ESL Teacher
51Talk
11.2017 - 02.2018
- Company Overview: 51Talk is the leading online English education platform from China that specializes in providing learners with live online English lessons. The platform enables students all over China to take fun, interactive English lessons from highly qualified teachers.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Educated students in basics of English grammar and conversational speaking.
- 51Talk is the leading online English education platform from China that specializes in providing learners with live online English lessons. The platform enables students all over China to take fun, interactive English lessons from highly qualified teachers.
Education
Bachelor of Science - Information Technology
University of Saint La Salle
03.2018
Skills
Software Troubleshooting & Problem Solving
Creative Thinking Skills
Computer Software Knowledge
Computer Hardware Knowledge
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Time management
Flexible and adaptable
Multitasking Abilities
Dependable and responsible
Calm under pressure
Verbal communication
Excellent communication
Certification
Visual Graphics Design NCIII, 10/2017, 12/2017
Timeline
DSE - NOC Support
Skyswitch
11.2021 - Current
ESL Teacher
51Talk
11.2017 - 02.2018
IT Support
Negros Occidental Language and Information Technology Center
09.2017 - 03.2018
Bachelor of Science - Information Technology
University of Saint La Salle
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