Mark Lester Sangalang
Apple River,IL
Summary
Independent and motivated NOC Engineer with a strong foundation in IT support. Expertise in troubleshooting connectivity issues, enhancing service reliability, and training junior staff in problem-solving techniques. Proven ability to collaborate effectively and communicate clearly with customers.
Overview
1
1
Certification
9
9
years of professional experience
Work History
NOC Engineer
Skyswitch
Bacolod City
11.2021 - Current
- Performed troubleshooting on complex systems to identify root cause of problems.
- Collaborated with team to troubleshoot phone and network problems, improving resolution times for customer issues.
- Resolved customer support tickets on connectivity issues and service outages, enhancing customer satisfaction.
- Communicated clearly and patiently with customers during support interactions, ensuring understanding and effective problem resolution.
- Provided training and guidance to junior staff on troubleshooting techniques.
IT Support
Negros Occidental Language and Information Technology Center
Bacolod City, Philippines
09.2017 - 03.2018
- Streamlined repair processes and updated procedures to ensure consistent support actions.
- Removed malware, ransomware, and other threats from systems, enhancing security for users.
- Configured hardware, devices, and software, establishing efficient workstations for employees.
- The Negros Occidental Language and Information Technology Center (NOLITC) is the FIRST and ONLY government-run Language and IT Center in Western Visayas. It is a hub of language and information technology learning in Negros Occidental. NOLITC or more popularly known as the 'Learning Center,' is one the priority programs of Gov. Alfredo Marañon, Jr. and Vice-Governor Genaro Alvarez, Jr. under their NEGROS FIRST Development Agenda.
ESL Teacher
51Talk
Bacolod City, Philippines
11.2017 - 02.2018
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Delivered instruction on English grammar and conversation skills, fostering student engagement and language proficiency.
- Facilitated online English lessons for diverse learners through 51Talk, enhancing language acquisition in an interactive environment. is the leading online English education platform from China that specializes in providing learners with live online English lessons. The platform enables students all over China to take fun, interactive English lessons from highly qualified teachers.
Education
Bachelor of Science - Information Technology
University of Saint La Salle
La Salle Avenue, Bacolod City 6100, N. Occidental03-2018
Skills
- Software Troubleshooting & Problem Solving
- Creative Thinking Skills
- Computer Software Knowledge
- Computer Hardware Knowledge
- System monitoring
- Service reliability
- Ticketing systems
- Teamwork and collaboration
- Technical guidance
Certification
Visual Graphics Design NCIII, 10/01/17 - 12/01/17
Hobbies and Interests
- Photo Editing
- Gaming
- Music
- Reading
Languages
- English, Full Professional Proficiency
- Filipino, Full Professional Proficiency
Projects
Project Name
Timeline
NOC Engineer
Skyswitch
11.2021 - Current
ESL Teacher
51Talk
11.2017 - 02.2018
IT Support
Negros Occidental Language and Information Technology Center
09.2017 - 03.2018
Bachelor of Science - Information Technology
University of Saint La Salle