Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marko Frkovic

Fort Myers,FL

Summary

Detail-oriented, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Customer Relations & Marketing Coordinator

Fresh Finish Pressure Washing
02.2020 - Current
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Maintained highest level of customer satisfaction across Lee County area by mentoring and motivating team members to deliver exceptional performance.
  • Resolved customer issues and escalations with efficiency and diplomacy.
  • Developed strategies to increase customer satisfaction.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

ACE Trainer & Bay Host

TopGolf
08.2022 - Current
  • Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
  • Retrieved and delivered food and beverage orders.
  • Answered guest questions with responses about menu, promotions and specials.
  • Took guest food and beverage orders and entered orders in computer system.
  • Followed procedures to correctly handle cash, credit and gift certificate transactions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught technical training and personal development classes for staff members.

Education

High School Diploma -

Timber Creek Regional High School
Erial, NJ
06.2015

Skills

  • Critical Thinking
  • Corrective Maintenance
  • Customer Preferences
  • Team Leadership
  • Sales Expertise
  • Staff Training
  • Sales and Marketing
  • Coaching and Mentoring
  • Customer Service
  • Computer Training

Timeline

ACE Trainer & Bay Host

TopGolf
08.2022 - Current

Customer Relations & Marketing Coordinator

Fresh Finish Pressure Washing
02.2020 - Current

High School Diploma -

Timber Creek Regional High School

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Marko Frkovic