Marko Gallegos
Irving,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Shift Leader
Potbelly Sandwich Works
Irving, TX
10.2023 - Current
- Trained and mentored team members on food safety protocols and customer service practices.
- Effectively handle customer complaints/issues
- Comply with health and safety standards for food, cleanliness and safety
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
Restaurant Team Member
Panera Bread
Grand Prairie, TX
08.2023 - 07.2024
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment and prepared food items according to safety standards.
- Collaborated with team members to ensure efficiency during peak hours.
- Maintained cleanliness and organization of dining and kitchen areas consistently.
Barista/Barista Trainer
Starbucks Coffee
Arlington, TX
05.2017 - 10.2023
- Operated espresso machines and brewing equipment with precision for quality beverage production.
- Delivered exceptional customer service, enhancing overall customer satisfaction and loyalty.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Trained new baristas on beverage preparation techniques and customer service standards.
Videographer/Video Editor
The Ropax Realty Group
San Antonio, TX
04.2022 - 06.2022
- Edited videos in different variations for specific social media.
- Managed to have videos completed by specific deadline.
- Shoot all content decided by the team.
Video Editor
Airrosti Rehab Centers
San Antonio, TX
06.2021 - 01.2022
- Managed to have videos completed by specific deadline.
- Utilized Adobe Premiere Pro and After Effects to produce high-quality video segments efficiently.
- Collaborated with the marketing team to ensure quality work.
- Edited video content for patient education and marketing initiatives, enhancing viewer engagement.
Team Member
PF Changs Restaurant
San Antonio, TX
12.2020 - 09.2021
- Managed food safety practices, ensuring compliance with health regulations and maintaining cleanliness.
- Collaborated with team members to streamline kitchen operations, enhancing service speed during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Store Team Member
Whole Foods Market Inc
San Antonio, TX
07.2018 - 03.2021
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
Education
Bachelor of Fine Arts - Digital Filmmaking and Video Production
The Art Institute of San Antonio
San Antonio, TX12-2019
Skills
- Videography
- MS Office Suite
- Adobe Creative Cloud
- Final Cut Pro
- Team leadership
- Problem-solving
Timeline
Shift Leader
Potbelly Sandwich Works
10.2023 - Current
Restaurant Team Member
Panera Bread
08.2023 - 07.2024
Videographer/Video Editor
The Ropax Realty Group
04.2022 - 06.2022
Video Editor
Airrosti Rehab Centers
06.2021 - 01.2022
Team Member
PF Changs Restaurant
12.2020 - 09.2021
Store Team Member
Whole Foods Market Inc
07.2018 - 03.2021
Barista/Barista Trainer
Starbucks Coffee
05.2017 - 10.2023
Bachelor of Fine Arts - Digital Filmmaking and Video Production
The Art Institute of San Antonio