Marko Hannalla
North Caldwell,NJ
Summary
Detail-oriented Job Title with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
10
10
years of professional experience
Work History
Entry-Level IT Support
Summit Financial
09.2023 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
Restaurant Manager
Avocado Sushi
01.2016 - 02.2023
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Sales Representative
Comcast
09.2014 - 01.2016
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Bachelor Of Science - Computer Science
College of Staten Island of The City University of New York
Staten Island, NY06.2023
Skills
- Information Security
- Network Troubleshooting
- Hardware diagnostics
- Patch management
- Configuration Management
- Wireless Networking
- Scripting Languages
- C
Timeline
Entry-Level IT Support
Summit Financial
09.2023 - Current
Restaurant Manager
Avocado Sushi
01.2016 - 02.2023
Sales Representative
Comcast
09.2014 - 01.2016
Bachelor Of Science - Computer Science
College of Staten Island of The City University of New York
Similar Profiles
Sheri PoeSheri Poe
Data Analyst at Summit FinancialData Analyst at Summit Financial
Kyle VanderyajtKyle Vanderyajt
IT Professional at Summit FinancialIT Professional at Summit Financial
Blake ChampagneBlake Champagne
Intern at Summit FinancialIntern at Summit Financial