Marko Pinzoski
Operations Service Agent
Bitola,501
Summary
Energetic and customer-focused with knack for problem-solving and effective communication. Possess knowledge of customer service principles and conflict resolution, coupled with strong interpersonal and organizational skills. Dedicated to delivering exceptional service and ensuring customer satisfaction.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Operations Service Agent
Rhino Entertainment Group
Bitola
09.2024 - Current
Managing customer inquiries via live chat and email, assisting with account issues, deposits, and withdrawals. Conducted KYC verification to ensure compliance with AML regulations. Monitored transactions for suspicious activity, investigated fraud cases, and collaborated with security teams to prevent chargebacks, identity theft, and bonus abuse. Ensured a smooth and secure gaming experience while maintaining high customer satisfaction.
Link Building and Outreach Specialist
CLICKVISION Digital
Bitola
11.2023 - 09.2024
- Developed expertise in acquiring high quality backlinks and executing effective outreach strategies
- Gained proficiency in using Google Sheets, AHREFS, Snov, Moz, and SEMrush for content promotion, SEO analytics, and managing professional relationships through persuasive communication
Medical Biller
Taskforce BPO
Bitola, Bitola
06.2022 - 11.2023
- Managed account receivables, communicated with patients and representatives, and gained expertise in American healthcare billing and coding
- Improved Microsoft Office skills and excelled in a high-pressure environment
Education
High School - human sciences
Josip Broz Tito
01.2018 - 01.2022
Faculty of Information and Communication Technologies - Computer And Information Sciences
FICT
Bitola 01.2022 - Current
Skills
- Communication skills
- Ability to work under pressure
- Customer interaction abilities
- Adaptability
- Friendly
- Approachable
- Clear speaking
- Persuasive speaking
- Effective collaboration
- Collaboration with diverse teams
- Complaint handling
- Customer first mindset
Personal Information
Age: 21
Gender: Male
Hobbies
- Basketball
- Running
- Road biking
- Marvel movies
Timeline
Operations Service Agent
Rhino Entertainment Group
09.2024 - Current
Link Building and Outreach Specialist
CLICKVISION Digital
11.2023 - 09.2024
Medical Biller
Taskforce BPO
06.2022 - 11.2023
Faculty of Information and Communication Technologies - Computer And Information Sciences
FICT
01.2022 - Current
High School - human sciences
Josip Broz Tito
01.2018 - 01.2022
Similar Profiles
Viktor RomeViktor Rome
Operations Supervisor & Shiftlead at Rhino Entertainment Group LtdOperations Supervisor & Shiftlead at Rhino Entertainment Group Ltd
Bryson WilliamsBryson Williams
Event Staff/Security Officer at Rhino Sports EntertainmentEvent Staff/Security Officer at Rhino Sports Entertainment
Antara BiswasAntara Biswas
Customer Service Associate at Rhino Sports And Entertainment Service LLCCustomer Service Associate at Rhino Sports And Entertainment Service LLC