Marko Vuckovic

Dynamic and results-driven Spa Manager with 3 years of experience with One Spa World. Proven track record of exceeding revenue targets, optimizing operations, and delivering exceptional guest experiences. Seeking to leverage expertise in team leadership, operations management, and spa services to contribute to the success of a reputable spa establishment.

Professional Experience:

Spa Manager Norwegian Cruise Line (Norwegian Getaway, Norwegian Joy, Norwegian Gem)

• Successfully led and managed the spa operations onboard Norwegian Getaway, consistently surpassing revenue targets by implementing strategic sales initiatives and optimizing service offerings.
• Mentored and trained a team of spa professionals, fostering a culture of excellence and achieving recognition as Manager of the Month three times, including twice on Norwegian Cruise Line and once on Windstar Cruise.
• Implemented innovative marketing campaigns and promotions to drive guest engagement and increase bookings for advanced spa treatments.
• Oversaw inventory management, procurement, and vendor relations to ensure adequate stock levels and quality supplies, resulting in seamless operations and guest satisfaction.
• Maintained compliance with company standards, safety protocols, and regulatory requirements, consistently earning top scores in audits and inspections.