Markos Betru
Silver Spring,MD
Summary
Dynamic professional with a proven track record at MGM National Harbor, excelling in fast-paced environments and demonstrating expertise in efficient game pacing and stress tolerance. Skilled in fostering customer relationships and enhancing guest experiences through expert card handling and interpersonal skills. Achieved high levels of customer satisfaction and repeat business by prioritizing accuracy and efficiency.
Overview
7
7
years of professional experience
Work History
Casino Table Games Dealer
MGM National Harbor
Oxon Hill, MD
08.2022 - Current
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
Delivery Driver
DoorDash
07.2018 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cashier
Au Bon Pain
Washington DC
07.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Information Technology
Micro Link IT College
Addis Ababa, Ethiopia 07.2008
Skills
- Stress Tolerance
- Cross-selling promotions
- Efficient game pacing
- Card handling expertise
Languages
Amharic
Native or Bilingual
Timeline
Casino Table Games Dealer
MGM National Harbor
08.2022 - Current
Delivery Driver
DoorDash
07.2018 - 08.2022
Cashier
Au Bon Pain
07.2017 - 09.2018
Information Technology
Micro Link IT College