MarkRyan Garcia
Cordova,NM
Summary
Talented Shop Foreman with 7 years of mechanical experience in gasoline and diesel equipment/vehicles. Keeps team members on-task to optimize workflow and meet challenging project deadlines. Experienced in training, coaching and motivating employees. History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities,incorporating safety into everyday tasks and planning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shop Foreman/Tractor Salesman
Z-4 Enterprises,Inc.
Alcalde, NM, 87511
03.2019 - Current
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Certified Diesel Technician through Kioti Tractor USA.
- Helped customers verify proper tractors for there needs before purchase.
- Handled customer service via telephone and in-person.
- Built custom made hydraulic hoses; various size and lenghts.
- Directed daily operations of team of [Number] technicians and shop professionals.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Managed materials inside shop and at job locations.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
Oil and Lube Technician
Walmart Super Center
Española, NM
06.2016 - 10.2017
- Contributed to workplace safety efforts through diligent adherence to standard operating procedures.
- Consistently met performance goals by completing assigned tasks quickly and accurately within designated timeframes.
- Ensured a positive customer experience by providing timely, high-quality service tailored to each vehicle''s specific needs.
- Kept up-to-date records of work performed on each vehicle, facilitating accurate tracking of completed services and future needs assessment for clients'' vehicles.
- Developed strong relationships with customers by providing exceptional service and addressing any concerns or questions they had about their vehicle''s maintenance needs.
- Minimized downtime with regular equipment maintenance checks, ensuring optimal functioning at all times.
- Delivered top-notch customer experiences by explaining services performed, answering questions, and offering relevant recommendations based on vehicle condition assessments.
- Participated in ongoing training sessions to stay current on industry trends, new products, and best practices for automotive care.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
Education
No Degree - Automotive Technologies
Santa Fe Community College
Santa Fe, NM07.2018
High School Diploma -
Espanola Valley High School
Española, NM05.2016
Skills
- Safety Management
- Workplace Safety
- Safety awareness
- Task Delegation
- Fabrication skills
- Deadline Management
- Equipment Operation
- Tool management
- Equipment monitoring
- Product Inspection
- Quality Control Inspections
- Problem-Solving
- Critical Thinking
- Equipment Maintenance
- Safety Procedures
Certification
- Diesel Mechanic, Kioti Tractor USA - 2020-Currently Certified.
Timeline
Shop Foreman/Tractor Salesman
Z-4 Enterprises,Inc.
03.2019 - Current
Oil and Lube Technician
Walmart Super Center
06.2016 - 10.2017
No Degree - Automotive Technologies
Santa Fe Community College
High School Diploma -
Espanola Valley High School