Summary
Overview
Work History
Education
Skills
Interests
Work Availability
SalesAssociate
GASTON MARK SASTRE

GASTON MARK SASTRE

Operations Manager
Greater Houston,TX

Summary

Talented Team Leader that builds positive rapport, inspires trust, and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.

Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Results-driven and resilient in developing teams while improving processes and increasing productivity. Excellent trainer and mentor.

Overview

23
23
years of professional experience
5
5
years of post-secondary education

Work History

Client Operations Manager, Team Lead

Matrix Medical Network
Nationwide
09.2019 - 11.2022
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Audited team performance and compliance with HIPAA and quality standards.
  • Participated in cross-functional team-building activities.
  • Directed and supervised team of 4-12 engaged in health & wellness and worksite services.
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with clients and team members to achieve quick resolutions for various issues.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions

Emergency Medical Task Force Coordinator

SETRAC
Houston, TX
11.2012 - 03.2019
  • Created a 150+ disaster medical response team for statewide response
  • Developed systems to keep teams within regulatory compliances (EMTALA, HIPAA, JCAHO, CLIA, OSHA)
  • Helped create the Texas Mortuary Operations Response Team, 1st statewide mass-fatality response group
  • Helped create the Medical Unit Rehab Crew, 1st statewide “force protection” group dedicated to the healthcare needs of all deployed personnel
  • Improved operations by creating plans and reporting progress to complete projects successfully.
  • Regularly collaborated with statewide government and private officials to continue achieving successful program management.

Firefighter, EMS Director, Special Teams

Port Arthur Fire Department
Port Arthur, TX
11.2002 - 11.2012
  • Drove and operated structural pumpers, ladders and service vehicles to aid in fire, confined space, EMS, and hazardous material rescue operations.
  • Provided and directed Advanced Life Support to ill and injured people utilizing basic and advanced abilities and techniques.
  • Created the region's largest Public CPR program
  • Created the region's first overarching ambulance permitting system
  • Developed the highest medically-capable FD within our 50 mile radius
  • Medical leader for multiple evacuation and sheltering operations during Texas disasters
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, quality assurance, and medical training.
  • Cleared bomb threat incidents with my Explosive Ordinance Detection canine.

Paramedic Supervisor

MetroCare EMS
Beaumont, TX
01.2003 - 01.2006
  • Assured multiple ambulance teams maintained accurate responses to 911 events, providing quality medical treatment and transportation to appropriate medical facilities
  • Maintained ambulance units with proper equipment such as vents, ET tubes, medication and IV adjuncts to maintain optimum capability.
  • Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical interventions.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
  • Performed intubations to secure airway in patients under respiratory and cardiac arrest.
  • Administered fluid replacement via IV, IO and IM to replace fluid volumes and correct electrolyte imbalances.
  • Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.

Education

Associate of Applied Science - Emergency Medical Services

Lamar Institute of Technology
Beaumont, TX
01.2009 - 05.2012

National Registry Paramedic Certification - Paramedicine

North San Jacinto College
Houston, TX
01.2004 - 12.2004

Professional Fire Fighting Certification - Fire Prevention And Safety Technology

Lamar Institute of Technology
Beaumont, TX
01.2001 - 05.2001

Professional Scrum Master I Certification - Program Management

Scrum.org
Online
05.2001 -

Six Sigma Yellow Belt Certification - Program Management

University System of Georgia
Online
05.2001 -

Project Management Certification - Program Management

Google Coursera
Online
05.2001 -

Excel Skills For Business Specialization -

Macquarie University
Online
05.2001 -

Skills

    Production monitoring

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Interests

Musician

Video Production

Wood Working

Cooking

Off-roading

Diving

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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GASTON MARK SASTREOperations Manager