Mark “SKIP” Sutton Jr

I have a partner in this endeavor. It was started to cater to a specific customer and their special needs as a client.

Over the years our specialty has changed and fine tuned to keep up with changing market place. Currently we are a one man show that caters to an insurance contractor doing as needed repairs and remodel plumbing. We started as a service oriented plumbing company and have always keep a certain level of service, yet evolved into new construction, light commercial, and some utility work. At our peak we had 15 employees consisting of 6 crews.

Started working with Billy as a helper because the economy was horrible and the fence business was slow. Worked our way up the ladder until I was over all his crews. Scheduling jobs and managing materials. Stayed with Billy until he folded his business at which time I went into business for myself.

Started at Miller as shipping clerk. And worked thru managing the fleet of 30 trucks, dispatching the service department with 6 service technicians. Left Miller to go into the fence business with my father.

Small local company. Responsibilities ranged from answering phones and dealing with walk in customers, managing inventory, building gates, and making sure sub contractors loaded and unloaded properly.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Customer service, installation, gate building etc. running day to day operartions