Markus Gorgis
Sterling Heights,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Store Manager
Eves Market
04.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Cell Phone Sales Manager
MetroPCS Corporate Store
11.2018 - 05.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Manager
Shell Gas Station
01.2014 - 10.2018
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Improved marketing to attract new customers and promote business.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Bachelor of Arts - Global Supply Chain Management
Wayne State University
Detroit, MIHigh School Diploma -
Warren Mott High School
Warren, MISkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Inventory management
- Cash management
- Strategic thinker
- Maximizing profitability
- Pricing strategies
Languages
Arabic
Native or Bilingual
Assyrian
Native or Bilingual
Timeline
Store Manager
Eves Market
04.2020 - Current
Cell Phone Sales Manager
MetroPCS Corporate Store
11.2018 - 05.2020
Manager
Shell Gas Station
01.2014 - 10.2018
Bachelor of Arts - Global Supply Chain Management
Wayne State University
High School Diploma -
Warren Mott High School
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