Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markus Jones

7924 Provident Street ,Philadelphia,PA

Summary

Proven track record in enhancing cleanliness and customer satisfaction at Artman Lutheran Home, leveraging strong housekeeping and customer service skills. Excelled in team collaboration and efficiency, significantly improving operational workflows. Demonstrated adaptability and commitment to excellence, achieving notable increases in client loyalty and safety standards.

Overview

19
19
years of professional experience

Work History

Housekeeper 1 and 2

Artman Lutheran Home
Ambler, PA
05.2019 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Customer Service Representative

Lowes Home Improvment
Willow Grove, PA
05.2018 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Warehouse Worker

Amazon
King of Prussia, PA
10.2017 - 02.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Housekeeping Aide

Chestnut Hill Terrace
Philadelphia, PA
06.2016 - 09.2017
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
  • Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
  • Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
  • Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.

Overnight Maintenance Associate

Walmart
Multiple Locations
12.2007 - 08.2015
  • Streamlined workflow processes by coordinating efforts with other departments during overnight hours.
  • Collaborated with management to identify areas in need of improvement, implementing effective solutions accordingly.
  • Enhanced customer safety by promptly addressing and resolving potential hazards.
  • Demonstrated adaptability by swiftly adjusting to changing priorities or unexpected situations that arose during overnight shifts.
  • Maintained high standards of cleanliness throughout the store, adhering to company guidelines for sanitation practices.
  • Contributed to a positive team environment by collaborating with fellow associates on various tasks and projects.

Head Dishwasher

Cracker Barrel Restaurant
Chesapeake, VA
05.2014 - 09.2014
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Assisted in food preparation tasks as needed, contributing to overall kitchen productivity.
  • Communicated effectively with both front-of-house and back-of-house staff members to ensure seamless coordination throughout meal services.

Unloader/Loader

UPS
Horsham, PA
02.2006 - 12.2007
  • Assisted other team members in navigating large loads.
  • Unloaded packages with care and placed in proper staging area.
  • Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
  • Loaded packages onto pallets and into staging areas as directed.
  • Used barcode scanners and other technology to track and document cargo information.
  • Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
  • Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
  • Assisted in training new unloaders on proper techniques and procedures, fostering an atmosphere of teamwork and continuous improvement.

Education

CNST,CST - Network Cabling

Charleston Job Corp Center
Charleston, WV
06.2005

Diploma - Travel And Tourism

Martin Luther King High School
Philadelphia, PA
06.2000

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service

Timeline

Housekeeper 1 and 2

Artman Lutheran Home
05.2019 - Current

Customer Service Representative

Lowes Home Improvment
05.2018 - 05.2019

Warehouse Worker

Amazon
10.2017 - 02.2018

Housekeeping Aide

Chestnut Hill Terrace
06.2016 - 09.2017

Head Dishwasher

Cracker Barrel Restaurant
05.2014 - 09.2014

Overnight Maintenance Associate

Walmart
12.2007 - 08.2015

Unloader/Loader

UPS
02.2006 - 12.2007

CNST,CST - Network Cabling

Charleston Job Corp Center

Diploma - Travel And Tourism

Martin Luther King High School

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