Perri Ehrlich
Stafford,VA
Summary
I have completed and received a BA in Business Information Systems. Also, I have more than ten years' experience in different clerical/administrative/Customer Service experience.
Overview
15
15
years of professional experience
Work History
Claims 1 & 2, Navigator
Revelations Counseling & Consulting
Fredericksburg, VA
01.2024 - Current
- Take incoming calls by providing outstanding customer service related to Veteran care through the Community Care Network (CCN).
- Assist providers authorizations regarding medical and behavioral health.
- Assist providers with claims availability, status and payment.
- Access caller requests and process requests while focusing on first call resolution and/or call escalation protocols.
Customer Service Representative
Alorica
Fredericksburg, VA
07.2023 - 10.2023
- Take incoming calls and addressing customers about their concerns, providing support, and resolving issues.
- Instruct customers on how to make payments online or process the payment for the customer.
- Document call-related information for reporting purposes.
- Maintain and update customer information as needed.
- Upsell current customers with new or enhanced services.
Benefit Service Representative
AON
Remote
10.2022 - 05.2023
- Take incoming calls.
- Summarize benefits and costs.
- Answer all questions about benefits.
- Assist employees to enroll in Benefits.
Facility Operations Team Member
Amazon Web Services, Inc.
Sterling, VA
11.2019 - 05.2021
- Take incoming calls.
- Monitor Data Center infrastructure.
- Create and resolve tickets.
- Top customer service.
NOC/Satcom Engineer Lead
Peraton
Herndon, VA
06.2017 - 11.2019
- Take incoming calls.
- Monitor network.
- Create tickets with detailed information.
- Provide customer service for vendors and customers.
Network Operation Center Operator
Ligado
Reston, VA
01.2011 - 06.2017
- Take incoming calls.
- Monitor Satellite components/applications.
- Isolate and document incidents.
- Open tickets in Remedy.
Education
Bachelor of Arts - Business Information Systems
Ashford University
08.2012
Skills
- Customer Service
- Communications
- Phones
- Clerical/Administrative duties
- Detailed Oriented
- Organized
- Teamwork
- Troubleshooting
- Prioritizing
- Intermediate in Microsoft Suite (Word, Excel, Outlook etc)
References
References upon Request
Timeline
Claims 1 & 2, Navigator
Revelations Counseling & Consulting
01.2024 - Current
Customer Service Representative
Alorica
07.2023 - 10.2023
Benefit Service Representative
AON
10.2022 - 05.2023
Facility Operations Team Member
Amazon Web Services, Inc.
11.2019 - 05.2021
NOC/Satcom Engineer Lead
Peraton
06.2017 - 11.2019
Network Operation Center Operator
Ligado
01.2011 - 06.2017
Bachelor of Arts - Business Information Systems
Ashford University