Vincent Waldron
San Diego,CA
Overview
19
19
years of professional experience
Work History
Telephone Claims Representative 1 and 2
GEICO
Poway, CA
01.2019 - 06.2023
- Managed high-volume inbound calls to assist clients with insurance claims processing.
- Resolved complex claims involving injuries and attorneys, including medical and damage payouts.
- Evaluated claim information for accuracy and compliance with company policies.
- Collaborated with internal departments to expedite claim resolution and improve customer satisfaction.
Supervisor Prep Program
GEICO
Poway, CA
06.2017 - 12.2018
- Supervised new hires to ensure compliance with company policies and service standards.
- Mentored team members to enhance performance, foster professional development leading to promotion.
- Implemented training programs for new hires, enhancing onboarding experience and retention rates.
- Conducted regular performance evaluations to identify areas for improvement and recognize achievements.
Telephone Service Representative
GEICO
Poway, CA
02.2017 - 06.2017
- Managed high-volume inbound calls, ensuring customer satisfaction and timely issue resolution.
- Provided accurate information on policy coverage, claims processing, and billing inquiries.
- Collaborated with team members to enhance service delivery and streamline communication processes.
Licensed Relationship Banker
Chase Bank
San Diego, CA
10.2004 - 04.2015
- Cultivated client relationships to enhance customer satisfaction and retention.
- Analyzed personal and financial data to identify client needs and recommend appropriate banking solutions.
- Mentored new bankers in relationship management and operational procedures for improved team performance.
- Ensured regulatory compliance by accurately completing documentation and adhering to bank policies.
- Strengthened referral partnerships with business lines across the bank to maximize cross-selling potential.
Education
Bachelor of Science - Finance
Santa Clara University
Santa Clara, CA06-2002
Timeline
Telephone Claims Representative 1 and 2
GEICO
01.2019 - 06.2023
Supervisor Prep Program
GEICO
06.2017 - 12.2018
Telephone Service Representative
GEICO
02.2017 - 06.2017
Licensed Relationship Banker
Chase Bank
10.2004 - 04.2015
Bachelor of Science - Finance
Santa Clara University