Kelly Strickler

Conducted comprehensive investigations into auto claims coverage and liability for injuries and damages.

• Evaluate medical documentation to assess bodily injury claims for settlement.
• Review insurance policies to make informed decisions on claim approvals or denials.
• Use oral and written communication skills to improve customer understanding of claims procedures.
• Independently negotiated settlements up to $15,000, and supervised settlement authority up to $50,000 or policy limits.
• Ensure compliance with state regulations and insurance standards during claims processing.
• Recognize fraudulent claims, and escalate suspicious cases to the Special Investigations Unit.
• Support team members with document management and procedural guidance.
• Complete tasks in a timely manner to ensure efficient claims handling.

• Performed monthly audits on associate files and call monitoring to ensure compliance standards were met.
• Assisted with training sessions for transition classes for recently promoted, and current team members.
• Created weekly performance improvement tips for associates, targeting areas needing improvement.
• Coordinated employee performance reviews, providing management with comprehensive feedback on performance ratings.
• Assisted with overdue activities and claims calls to assist the department.
• Contributed to various projects as necessary, adapting to changing priorities.
• Showcased strong independent work capabilities, positively impacting overall productivity.

• Managed first-party medical claims across multiple states, collaborating with insured individuals and attorneys.
• Investigated coverage and liability to ensure accurate handling of complex claims.
• Resolved customer issues efficiently through strong problem-solving skills.
• Implemented creative solutions to exceed customer satisfaction with inquiries.
• Adhered to insurance industry regulations and laws throughout all operations.
• Monitored claims processes for compliance with policy terms and conditions.
• Explained intricate claim processes clearly to customers, enhancing understanding.
• Maintained confidentiality of sensitive information while documenting interactions accurately.

• Ensured compliance with state regulatory requirements in auto claims handling.
• Reviewed and adjusted claims to facilitate timely and equitable settlements.
• Assessed policies for appropriate coverage levels, aiding in decision-making processes.

Directed safe movement of railroad traffic within designated territory from central location.

• Ensured compliance with railroad rules and Federal Railroad Administration regulations for safety.
• Monitored all rail movements, issued permits, and maintained computerized activity records.
• Maintained knowledge of assigned territory and updated on physical characteristics changes.
• Coordinated train movement according to operating plans and customer requirements.