Nicole Lopez

• Coordinate patient appointments, referrals, and radiology scheduling.
• Assist clinicians with obtaining and coordinating pathology reports, including communication with external facilities such as NYU.
• Document patient encounters and maintain accurate medical records in Epic.
• Address patient concerns and communicate issues to the appropriate clinician for follow-up.
• Assist patients with financial clearance requirements for procedures and treatments.
• Support prior authorization and insurance-related processes.
• Maintain patient tracking lists and spreadsheets to ensure timely scheduling and follow-up care.
• Coordinate departmental meetings, workshops, and events.
• Create agendas and prepare materials for weekly team meetings.
• Manage Outlook calendars and Epic provider schedules, including out-of-office updates and scheduling changes.
• Perform administrative and operational duties to support clinic workflow and patient care services.

• Registered and checked in patients while accurately entering demographic, insurance, and medical information into the Epic EMR system.
• Verified insurance eligibility and coverage through multiple systems, including ePaces for Medicaid beneficiaries.
• Obtained and processed required patient consent forms, including HIPAA, Bill of Rights, and treatment authorizations.
• Enrolled patients in MyChart and Imprivata systems to enhance access to healthcare services and patient communication.
• Scanned and uploaded insurance cards, photo identification, and supporting documents into electronic medical records.
• Educated patients on hospital policies and documentation requirements related to insurance verification and financial screening.
• Assisted patients in navigating insurance and financial clearance processes to ensure timely access to care.
• Processed and reconciled patient payments, including cash, debit, and credit card transactions.
• Delivered exceptional customer service while maintaining patient confidentiality and compliance with HIPAA regulations.
• Collaborated with clinical and administrative teams to support efficient patient flow and daily clinic

• Delivered exceptional customer service and product recommendations.
• Managed inventory and supported sales growth.
• Built strong customer relationships and brand loyalty