Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
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Retha Walker

Retha Walker

Cincinnati,OH

Summary

Multifacted public servant with a documented track record of nonprofit work with diverse populations looking to utilize and expand upon education, skills, and creativity for the betterment of society. Demonstrated ability in managing multiple tasks with detail, relationship building, and problem-solving. Willing to relocate.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Gender Affirming Care Navigator

Planned Parenthood Southwest Ohio Region
Cincinnati, OH
2021 - Current
  • Performs 50+ intakes monthly for gender affirming care program. Additionally provides letters of support and resources, and manages prior authorizations.
  • Created program overview for organization's Education Day that is presented during new employee orientation.
  • Hand-selected by VP of Patient Services to take on role of Healthcare Equality Index lead for organization to help maintain LGBTQ+ Healthcare Equality Leader status.
  • Identifies issues, analyzes information, and provides solutions to recurring problems.
  • Participates in community events and social media engagements to promote services and engage with public.

Lead Referral Coordinator

Cincinnati Health Network
2014 - 2021
  • Prepared, distributed, and/or scheduled 100+ specialty and imaging referrals monthly to designated facilities.
  • Coordinated care of patients directly with referring providers, medical staff, and care coordinator.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Developed and maintained relationships with relevant stakeholders to ensure needs of referral process were met.
  • Provided education and instruction to patients on referral processes via in-person, phone, and mail.

Patient Assistance Coordinator

AmeriCorps, Community HealthCorps
2012 - 2014
  • Committed two service years to nonprofit providing medical and behavioral health services to underserved community in Cincinnati, OH.
  • Developed and implemented effective strategies to strengthen specialty and imaging referral process.
  • Assessed patient needs and identified resources for social and community service programs.
  • Assumed role for new and current patient registration.

Education

Master of Public Administration -

Tennessee State University
Nashville, TN
09.2021 - Current

Bachelor of Science - Criminal Justice

Xavier University
Cincinnati, OH

Skills

  • Community outreach
  • MS Office
  • Critical thinking
  • Process improvement
  • Adaptability
  • Written/oral communication
  • EPIC EMR
  • Research

Affiliations

  • Zeta Phi Beta Sorority, Inc.
  • Women's City Club of Greater Cincinnati
  • American Association for Public Administration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The price of inaction is far greater than the cost of a mistake
Meg Whitman

Timeline

Gender Affirming Care Navigator

Planned Parenthood Southwest Ohio Region
2021 - Current

Master of Public Administration -

Tennessee State University
09.2021 - Current

Lead Referral Coordinator

Cincinnati Health Network
2014 - 2021

Patient Assistance Coordinator

AmeriCorps, Community HealthCorps
2012 - 2014

Bachelor of Science - Criminal Justice

Xavier University

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Retha Walker