Markus Liu
Valencia,CA
Summary
Organized Service/Sales porter with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with a strong background in customer service.
Overview
4
4
years of professional experience
Work History
Service Porter, Car Wash,Parts Helper,Sales Porter
Mercedes Benz Of Valencia
07.2022 - Current
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Dropped customers off and picked them up.
- Greeted customers with warmth and professionalism, helpful service.
- Answered questions and provided information about the service.
- Determined customers needs by by asking relevant questions and listening actively to responses.
- Worked closely with service advisors and technician's.
- Assisted tow truck drivers and stored keys.
- Maintained an upbeat, positive attitude in a busy, customer focused environment.
- Pulled up customers cars in a safe and timely manner.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Vacuumed interior floors carpet and seating.
- Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
- Pressure washed car exterior, wheel wells, and tires.
- Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action to maintain accuracy.
- Scanned in parts and put them away in there correct places.
- Checked parts for damages.
- Got parts ready to be sent out to other shops and pulled orders.
- Cut up drums and pallets in a safe manner.
- Pulled parts from storage.
- Stocked in new vehicle's and checked for damages.
- Scanned all cars for inventory and sent it to corporate.
- Communicated with managers about mark-ups on vehicles.
- Put gas in cars and vans, and took them to the cars wash.
- Detailed cars to bring into the showroom and organized the showroom.
- Delivered cars to other dealerships and customers.
- Helped with dealertrades.
- Demonstrated excellent time management skills, effectively juggling multiple tasks and prioritizing responsibilities to meet deadlines and achieve results.
- Organized the lot for optimal visibility and easy access for both staff members and customers alike.
Dishwasher
Olive Terrace Bar And Grill
10.2020 - 11.2020
- Kept kitchen areas neat and clean by removing trash, sweeping and mopping and organizing supplies .
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Education
Valencia High School
Valencia, CA05.2023
Skills
- Quick Learner
- Strong Work Ethic
- Goal-Oriented
- Collaborative
- Team Player
- Adaptability
- Great communication skills
- Great with customers
Timeline
Service Porter, Car Wash,Parts Helper,Sales Porter
Mercedes Benz Of Valencia
07.2022 - Current
Dishwasher
Olive Terrace Bar And Grill
10.2020 - 11.2020
Valencia High School