Markus Massingale
Dayton,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Contractor's Assistant
Tex's Home Remodeling LLC
01.2023 - Current
- Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
- Followed safety protocols on job sites.
- Assisted in construction of commercial and residential buildings.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Warehouse Lead
Joybird
10.2020 - 08.2021
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
- Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
Store Manager
Swafford Farm Supply
02.2016 - 01.2019
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Recruiting and Retention
TN Army National Guard.
10.2004 - 12.2006
- Assisted company recruiters and human resources department in staffing, recruiting and retention of employees.
- Assisted in recruiting new team members, conducting interviews, and providing guidance during onboarding process for improved retention rates.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Developed strong relationships with potential candidates, fostering a positive employer brand image and enhancing talent pool quality.
- Fostered positive relationships with universities and professional organizations to build a strong talent pipeline for future hiring needs.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ07.2027
GED -
Rhea County Adult Education
Dayton TN05.2005
Skills
- Team Leadership
- Verbal and written communication
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Project Management
- Customer Relationship Management (CRM)
- Policy Implementation
- Workforce Management
- Computer Skills
- Needs Assessment
- Idea Development and Brainstorming
- Shift Scheduling
- Employee Development
Sportbikes, Fishing, Goats
I live in the mountains of Tennessee. I enjoy the roads on the seat of a sport bike. I currently ride a 2011 GSXR-600. I also live in the large mouth bass fishing capital. Fishing is what we do, long before it was popular to the pros. I got mini pigmy goats. They are a lot of fun and make for a good lesson in hard work, responsibility, and discipline.
Timeline
Contractor's Assistant
Tex's Home Remodeling LLC
01.2023 - Current
Warehouse Lead
Joybird
10.2020 - 08.2021
Store Manager
Swafford Farm Supply
02.2016 - 01.2019
Recruiting and Retention
TN Army National Guard.
10.2004 - 12.2006
Bachelor of Science - Business Management
Grand Canyon University
GED -
Rhea County Adult Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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