Markus Smith
Goodyear,AZ
Summary
Results-driven Operations and Training Professional with extensive experience in leading and optimizing teams across logistics, transportation, and waste management sectors. Expertise in supervising a wide range of personnel, including operators, contractors, and laborers, to ensure the effective, safe, and compliant execution of operations. Proficient in managing daily operations, coordinating schedules, upholding safety standards, and addressing the mechanical and technical aspects of heavy equipment. Committed to promoting operational excellence, sustainability, and ongoing improvements in solid waste management.
Overview
20
20
years of professional experience
Work History
Solid Waste Equipment Operator
City of Phoenix Public Works
Phoenix, AZ
11.2024 - Current
- Operate various types of solid waste equipment in compliance with traffic laws and safety regulations.
- Safely and efficiently collect, transport, and dispose of waste materials in accordance with established routes and procedures.
- Retrieve refuse and recyclables from designated collection points, including residential areas, alleys, and streets.
- Conduct routine inspections and maintenance checks to ensure equipment remains in optimal working conditions.
- Decreased vehicle downtime by conducting routine maintenance checks and reporting issues to management.
Regional Truck Driver and Training Specialist
Hogan Transportation Companies
Phoenix, AZ
12.2021 - 11.2024
- Transported cargo between local and regional stores to ensure timely delivery and compliance with safety standards.
- Delivered exceptional customer service while adhering to designated routes and managing backhaul pickups.
- Performed detailed inspections before and after trips to ensure vehicle safety and compliance, while maintaining an accurate driver log.
- Facilitated compliance with company policies and safety standards through effective management of onboarding documentation and training.
- Provided consistent updates to management regarding operational performance and employee progress to enhance decision-making processes.
Regional Truck Driver & Operations Coordinator
Schneider
West Memphis, AR
12.2019 - 01.2022
- Oversaw team leadership and supervision to uphold safety protocols and achieve high performance standards.
- Streamlined daily operations by efficiently scheduling and assigning tasks to drivers and labor staff to ensure seamless workflow.
- Executed regular inspections of vehicles and equipment to uphold maintenance standards and guarantee compliance with safety protocols.
Head of Security
Universal Security Solutions, LLC
Memphis, TN
08.2016 - 03.2020
- Directed and managed security personnel, overseeing scheduling, training, and daily operational supervision.
- Oversaw operational functions, conducting comprehensive risk assessments and maintaining security systems and protocols.
- Conducted thorough investigations of incidents, documenting findings related to accidents and property damage.
Cargo Operations Trainer and Specialist
FedEx
Memphis, TN
06.2006 - 09.2016
- Designed and implemented comprehensive training programs, with a strong emphasis on safety protocols and operational efficiency.
- Oversaw and coordinated the handling and transportation of cargo, ensuring full compliance with safety and environmental regulations.
- Led a team of 30 personnel, driving the delivery of high-quality, efficient services.
Sanitation Operations Supervisor
City of Memphis
Memphis, TN
06.2006 - 07.2016
- Managed a team of more than 50 staff in sanitation operations, implementing best practices to uphold cleanliness and enhance overall operational efficiency.
- Managed operational challenges and emergencies effectively, maintaining service continuity and minimizing impact on operations.
- Oversaw strategic deployment of "SkyCop" camera technology in the "Illegal Dumpsite" program, aimed at improving city revenue and operational effectiveness.
- Created and facilitated training sessions focused on skill enhancement and performance improvement, ensuring compliance with safety and regulatory requirements.
Education
Master of Public Administration - MPA - Public Administration
University of Phoenix
Phoenix, AZ01.2014
Bachelor of Applied Science - BASc - Criminal Justice/Law Enforcement Administration
ITT Technical Institute-Memphis
Memphis, TN01.2010
Skills
- Knowledgeable with computer software that helps with customer service such as “Customer Care and Billing, Business Intelligence, and various Geographical Mapping”
- Utilized comprehensive expertise in mechanical operations to troubleshoot and resolve complex issues
- Conducted systematic inspections on diesel equipment, addressing issues to maintain functionality and safety standards
- Demonstrated expertise in operating various heavy equipment to support operational activities
- Achieved milestones with working “Out-of-Class” engaging in team effort Fostering a collaborative environment that led to increase team engagement and satisfaction Delivered successful outcomes by optimizing team workflows
- Analyzed and interpreted hydraulic system operations to enhance efficiency and reliability
- Crafted concise and impactful verbal and written communication to ensure message clarity and audience engagement
- Coordinated after-hours response efforts to enhance customer support and satisfaction
- Implemented strategic scheduling and organization methods to enhance productivity and ensure timely project completion
- Exhibited resilience and versatility in responding to varying workplace dynamics and challenges
- Analyzed waste disposal processes and recommended improvements to ensure compliance with environmental regulations
- Demonstrated proficiency in operating complex machinery, contributing to streamlined workflows and productivity
- Implemented safety compliance protocols to mitigate risks and enhance operational safety
Timeline
Solid Waste Equipment Operator
City of Phoenix Public Works
11.2024 - Current
Regional Truck Driver and Training Specialist
Hogan Transportation Companies
12.2021 - 11.2024
Regional Truck Driver & Operations Coordinator
Schneider
12.2019 - 01.2022
Head of Security
Universal Security Solutions, LLC
08.2016 - 03.2020
Cargo Operations Trainer and Specialist
FedEx
06.2006 - 09.2016
Sanitation Operations Supervisor
City of Memphis
06.2006 - 07.2016
Master of Public Administration - MPA - Public Administration
University of Phoenix
Bachelor of Applied Science - BASc - Criminal Justice/Law Enforcement Administration
ITT Technical Institute-Memphis