Markus Wogen
Maxwell
Summary
Proven track record in enhancing customer satisfaction and building strong relationships, as demonstrated at Wells Fargo. Skilled in customer support and data entry proficiency, I excel in performance improvement and relationship management. Achieved notable customer service accolades by effectively addressing concerns and leveraging industry knowledge to meet client needs.
Overview
5
5
years of professional experience
Work History
Senior Escalations Representative
Wells Fargo
04.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Relationship Banker
US Bank
09.2021 - 11.2023
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Stocker
Hyvee
09.2019 - 07.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
Bachelor of Science - Finance
Iowa State University
Ames, IA05-2021
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Performance improvement
- Relationship building and management
Timeline
Senior Escalations Representative
Wells Fargo
04.2024 - Current
Relationship Banker
US Bank
09.2021 - 11.2023
Stocker
Hyvee
09.2019 - 07.2023
Bachelor of Science - Finance
Iowa State University
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