Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Mark W Smith
Open To Work

Mark W Smith

Hospitality- Operations & Sales Manager
Portland,Oregon

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Wine & Service DirectorDirector of HospitalitySales ManagerFood and Beverage Operations ManagerDirector

Work Type

Full TimeConsultingContract Work

Location Preference

On-SiteRemoteHybrid
Location: Portland, Oregon, US
Open to relocation: No

Salary Range

$75000/yr - $200000/yr

Important To Me

Career advancementHealthcare benefitsPersonal development programs401k matchCompany CultureWork-life balance

Summary

Seasoned trade sales and food & beverage manager with expertise across hospitality sectors, from luxury establishments to high-volume operations, demonstrating exceptional ability to forge connections with clients and guests. Established proficiency in managing teams, overseeing budgets, and conducting financial analyses, driving enhancements in operational efficiency and customer and client satisfaction. Influential communicator and leader optimizing team performance and enriching guest interactions. highly motivated with exceptional work ethic and flexibility in fast-paced settings.

Overview

20
20
years of professional experience
3
3
Certifications

Work History

Regional Hospitality Manager - Oregon Brands

A to Z Wineworks - REX HILL Winery - Erath Winery
Newberg, OR
01.2022 - 10.2025
  • Developed and implemented innovative hospitality experiences, increasing event sales revenue and membership growth.
  • Elevated hospitality and national presence of Oregon brands through strategic initiatives.
  • Led initiatives to enhance regional hospitality operations, positively impacting guest satisfaction metrics.
  • Introduced new service standards in hospitality locations, resulting in improved customer satisfaction.
  • Provided supervisory oversight across multiple hospitality locations, ensuring operational efficiency and service consistency.
  • Cultivated relationships with regional VPs and national trade partners, contributing to increased market share.
  • Promoted ethical work environment, fostering integrity and accountability among hospitality staff.
  • Maintained high personal integrity, ensuring compliance with company policies and industry regulations.

Hospitality & DTC Sales Manager

REX HILL Winery & A to Z Wineworks
Newberg, OR
01.2020 - 01.2022
  • Consistently surpassed tasting room and DTC sales targets through strategic guest engagement.
  • Managed and mentored sales and hospitality teams, resulting in improved service delivery.
  • Collaborated with DTC operations manager on outreach strategies that increased guest engagement.
  • Created and modified luxury hospitality experiences aligned with brand story.
  • Mentored and trained hospitality and tasting room managers to uphold service standards.
  • Directed culinary team for tasting room events and private gatherings, elevating guest experiences.
  • Analyzed monthly, quarterly, and annual sales trends to inform strategic decisions.

Tasting Room Manager

REX HILL Winery
Newberg, OR
05.2019 - 01.2020
  • Oversaw daily operations of tasting room, ensuring exceptional guest experiences through staff training and service excellence.
  • Developed tasting room business strategies, achieving year-over-year revenue growth.
  • Mentored and educated staff, preparing them for success in service roles.
  • Assisted team with hands-on service to enhance overall guest satisfaction.
  • Led engaging winery and vineyard tours, improving visitor engagement.
  • Scheduled and hired all tasting room staff to meet operational needs.
  • Cultivated relationships with local hotel concierges, B&B operators, wineries, and restaurants, enhancing referral network and driving visitor traffic.
  • Analyzed financial performance against annual budget, identifying cost-saving opportunities.

Wine & Service Director

Standard Hotels - Highline NYC
New York, NY
04.2015 - 04.2018
  • Managed 10,000+ bottle wine cellar generating annual gross revenue exceeding $6 million.
  • Oversaw wine and service programs for five retail venues within hotel.
  • Curated wine lists and experiences, managing room service events and catering to elevate guest offerings.
  • Developed and implemented service excellence policies, enhancing guest satisfaction across all venues.
  • Conducted hotel-wide presentations for wine education program, training all FOH teams in hospitality.
  • Achieved recognition for The Standard Grill wine list with Wine Spectator's 'Best Of' award.
  • Managed inventory and procurement of cleaning equipment to fulfill operational requirements.
  • Collaborated with design teams to optimize venue floor plans for improved functionality and aesthetics.

Head Sommelier

Standard Hotels - Highline NYC
New York, NY
04.2013 - 04.2015
  • Led high-volume wine sales as head sommelier, driving team of 5 to exceed sales goals.
  • Achieved monthly and annual sales targets through effective leadership of wine team.
  • Promoted to wine director at Standard Highline property within 18 months.
  • Provided expert wine recommendations to elevate guest experiences in semi-fine dining.

Wine Sales Representative

Integrity Wines LLC
New York, NY
04.2009 - 04.2011
  • Selected and represented exclusive French wine book to over 100 restaurants and retail stores across NYC & Long Island, enhancing brand visibility.
  • Organized and executed wine events, showcasing products and engaging customers, resulting in increased brand awareness and customer loyalty.
  • Analyzed market trends, identifying and pursuing new sales opportunities that contributed to revenue growth.

Wine Director & Restaurant Manager

Nick & Toni's - East Hampton
East Hampton, NY
04.2009 - 04.2011
  • Oversaw multi-million dollar wine cellar, ensuring premium selections for elite clientele.
  • Created innovative wine program, highlighting exceptional wines from global vineyards.

Head Sommelier & Restaurant Manager

Telepan Restaurant
New York, NY
01.2006 - 04.2009
  • Collaborated with Michelin-starred chefs to ensure optimal food and wine pairings.
  • Managed traditional wine service and curated four- and five-course wine pairing menus to elevate guest satisfaction.
  • Provided expert recommendations on wine selections that enhanced overall dining experiences.
  • Promoted to closing manager after one year of consistently exceeding performance expectations.

Education

Some College (No Degree) - Pre Nursing

Lower Columbia College
Longview

Some College (No Degree) - Philosophy, Geology

University of Oregon
Eugene, OR

Skills

  • Hospitality management
  • Hotel operations
  • Restaurant operations
  • Team leadership
  • Event planning
  • Banquet and catering operations
  • Menu planning and design
  • Wine program management
  • Food costing
  • Food safety regulations
  • Luxury service standards
  • Service standards
  • Wine and beverage service
  • Labor cost control
  • Inventory control
  • Pricing strategies
  • Customer experience
  • Guest relations
  • Relationship building
  • Guest recovery
  • Strong empathy
  • Staff development
  • Recruitment and hiring
  • HR management
  • Budgeting and financial acumen
  • Strategic thinking
  • Compliance management
  • Problem solving
  • Time management
  • Multitasking
  • Adaptability
  • Effective communication
  • Team collaboration
  • Delegation and empowerment
  • Conflict resolution
  • Mentoring and coaching
  • Emotional intelligence
  • Cultural intelligence
  • Attention to detail
  • Creative thinking

Websites

Certification

Certified Sommelier, American Sommelier Association, Present

Timeline

Regional Hospitality Manager - Oregon Brands

A to Z Wineworks - REX HILL Winery - Erath Winery
01.2022 - 10.2025

Hospitality & DTC Sales Manager

REX HILL Winery & A to Z Wineworks
01.2020 - 01.2022

Tasting Room Manager

REX HILL Winery
05.2019 - 01.2020

Wine & Service Director

Standard Hotels - Highline NYC
04.2015 - 04.2018

Head Sommelier

Standard Hotels - Highline NYC
04.2013 - 04.2015

Wine Sales Representative

Integrity Wines LLC
04.2009 - 04.2011

Wine Director & Restaurant Manager

Nick & Toni's - East Hampton
04.2009 - 04.2011

Head Sommelier & Restaurant Manager

Telepan Restaurant
01.2006 - 04.2009

Some College (No Degree) - Pre Nursing

Lower Columbia College

Some College (No Degree) - Philosophy, Geology

University of Oregon

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Mark W SmithHospitality- Operations & Sales Manager