Mark W Walker
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
17
years of professional experience
Work History
Cashier
JCPenney
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Mens Designer
Bloomingdale's
05.2017 - 11.2018
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products that exceeded customer expectations.
- Optimized workflows by implementing time-saving techniques during pattern making and sample development stages.
- Oversaw fittings and adjustments to maintain impeccable fit and function in each piece of clothing produced.
- Increased brand recognition through effective marketing campaigns aimed at targeted demographics within the menswear market segment.
Furniture Sales Associate
Ralph Lauren
06.2013 - 04.2017
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
- Updated customers on scheduled deliveries of furniture to homes.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
Sales Specialist
Sack's Fifth Avenue
03.2012 - 06.2013
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Selling Specialist
Neiman Marcus Group Ltd
06.2007 - 02.2012
- Provided outstanding after-sales service, addressing any issues or concerns promptly to maintain client satisfaction.
- Demonstrated refined interpersonal skills when dealing with diverse clientele, fostering long-term relationships built on trust and mutual respect.
- Collaborated effectively with team members to create an upscale shopping experience that resulted in increased revenue.
- Boosted customer satisfaction by providing personalized consultations and recommendations for luxury products.
- Increased repeat business through excellent communication skills and attentive follow-ups on client inquiries.
- Organized exclusive events for VIP clients, showcasing new collections and strengthening brand loyalty.
- Assisted in visual merchandising efforts, creating eye-catching displays that attracted foot traffic into the store.
Education
Associate of Arts -
Davenport University
Grand Rapids, MI06.1982
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash handling and management
- Professionalism and Courtesy
- Product Knowledge
- Merchandise Restocking
- Retail Merchandising
- Product Recommendations
- Loyalty Program Promotion
Experienced with to the trade furniture sales
I worked as outside territory textile representative for Nancy Corzine servicing six states and four product categories.
Additional Information
- Managed the artist division for Ford Models Chicago. Created comp cards to use as marketing material. Worked with new talent for hair-makeup and fashion stylist arraigning for test shoots to develop portfolios. Submitted portfolios to vendors of hair and makeup and photo stylist. Negotiate rates and duration of bookings.
- Photo Art Director for Sears at Ambrosi and Associates Chicago. Selected models and talent for for direct mail and magazine photo shoots. Attended film reviews with the client (Sears) noting any revisions necessary.
- Photo Art Director and producer for Macy's west coast operations working on direct mail and magazine advertising for home and fine jewelry. . Booked talent negotiating duration and rate of pay. Scouted lactation for photo shoots arraigning for permits as needed.
Timeline
Cashier
JCPenney
08.2023 - Current
Mens Designer
Bloomingdale's
05.2017 - 11.2018
Furniture Sales Associate
Ralph Lauren
06.2013 - 04.2017
Sales Specialist
Sack's Fifth Avenue
03.2012 - 06.2013
Selling Specialist
Neiman Marcus Group Ltd
06.2007 - 02.2012
Associate of Arts -
Davenport University