Markyta A. Ratiff
Washington,DC
Summary
Motivational leader and organizational problem-solver with extensive experience in the environmental industry. Well-versed in processes and practices. Adept at training and managing employees. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Director of Environmental Services/Linen Services
Crothall Healthcare
Olney , Maryland
01.2023 - Current
- Developed and implemented policies and procedures related to environmental services.
- Inspired a workplace culture focused on practicing sustainable methods of resource utilization.
- Evaluated budget requirements for the department and effectively allocated resources.
- Collaborated with other departments in order to coordinate projects.
- Maintained equipment to ensure optimal functionality.
- Oversaw the daily operations of the environmental services staff.
- Negotiated contracts with vendors for cost-effective supplies and materials.
- Analyzed business performance data and forecasted business results for upper management.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored water quality levels in order to prevent contamination.
- Managed all aspects of hazardous waste management program.
- Provided technical support regarding environmental regulations, laws, and standards.
- Investigated customer complaints related to environmental issues.
- Conducted regular meetings with staff to discuss performance objectives.
- Trained, supervised, and evaluated environmental services personnel.
- Recruited and trained new employees to meet job requirements.
Assistant Director of Environmental Services
Crothall Healthcare
Washington, DC
03.2018 - 01.2023
- Collaborated closely with management to provide effective assistance for specific business operations
- Ensured the competence of newly hired staff by providing guidance and instruction on industry procedures.
- Led a team of 44 full-time employees in managing Perioperative services projects as well as day-to-day operations
- Enhanced delivery of housekeeping services by strategically organizing work schedules, assignment areas, and job responsibilities for optimal operational efficiency.
- Utilized performance metrics to oversee customer satisfaction ratings, cost savings initiatives, and employee engagement levels.
Operations Manager
Crothall Healthcare
Alexandria, VA
01.2016 - 03.2018
- Demonstrated ability to efficiently handle multiple tasks in a fast-paced setting
- Managed and ordered inventory
- Achieved efficiency in handling staffing and leave planning duties for a team comprising 77 full-time employees.
- Played a role in the growth of HCAHPS top box scores by 4%, lifting it from 70% to 74%
- Led regular team discussions and briefings
- Achieved optimal cleanliness levels in healthcare settings through the efficient utilization of Surfacide machines
- Skilled at maximizing the use of Hygiena.
Operations Manager
Crothall Healthcare
Washington, DC
01.2014 - 01.2016
- Completed payrolls and scheduling for all employees while developing a solid relationship with the union, managing 60 FTEs.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Environmental Services Lead
Crothall Healthcare, Holy Cross Hospital
Silver Spring, MD
01.2013 - 01.2014
- Supervised cleaning operations in two external hospital-affiliated facilities and ensured their adherence to cleanliness standards. Managed all cleaning tasks across both locations, including floor care.
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Team Leader
Crothall Healthcare, Institutes of Health
Bethesda, MD
01.2006 - 01.2013
- Collaborated with hospital Operations, Maintenance, Engineering, Quality, and Personnel to effectively develop, execute, and monitor sanitation and pest control programs following company standards.
- Served as a reliable and proactive liaison for safety, quality, and vendor matters, effectively communicating with the hospital Manager and staff when necessary.
- Achieved continuous improvement in the hospital by diligently tracking, reporting, and reviewing sanitation performance indicators.
Education
High School Diploma -
Anacostia Senior High School
Washington06.2002
Skills
- Business Communication
- OSHA10
- Strong interpersonal skills
- Manager/supervisory skills
- Industrial Cleaning
- Planogram/visual merchandising
- Customer Service
- Cerner
- Surfacide UV-Disinfection
- ATP Hygiene
- HCAHPS, Press Ganey
Timeline
Director of Environmental Services/Linen Services
Crothall Healthcare
01.2023 - Current
Assistant Director of Environmental Services
Crothall Healthcare
03.2018 - 01.2023
Operations Manager
Crothall Healthcare
01.2016 - 03.2018
Operations Manager
Crothall Healthcare
01.2014 - 01.2016
Environmental Services Lead
Crothall Healthcare, Holy Cross Hospital
01.2013 - 01.2014
Team Leader
Crothall Healthcare, Institutes of Health
01.2006 - 01.2013
High School Diploma -
Anacostia Senior High School
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