Marla Collins
Zephyrhills
Summary
Eager to leverage expertise in customer service and data management to excel as a Claims Adjuster, offering a track record of resolving complex issues and maintaining high confidentiality standards. Brings a comprehensive background in administrative support and customer relations to effectively handle claims and support policyholders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Recovery Specialist - Billing & Collections
Clean Recovery Centers
01.2025 - Current
- - Manage account collections and billing inquiries, ensuring accurate processing of insurance claims and patient payments
- - Follow up with insurance companies and clients to resolve outstanding balances and denied claims
- - Maintain detailed financial records and documentation in compliance with HIPAA and billing regulations
- - Collaborate with clinical and administrative teams to verify insurance coverage and authorize treatment plans
- - Utilize strong communication and negotiation skills to assist clients with payment plans and financial guidance
Benefits Consultant
Aflac
09.2024 - Current
- - Educate clients on supplemental insurance options, helping them choose policies tailored to their needs
- - Develop and maintain client relationships through proactive communication and follow-up
- - Collaborate with businesses to provide customized employee benefit solutions
Insurance Agent
Teleperformance (USAA)
04.2024 - 09.2024
- - Managed a high volume of customer inquiries regarding insurance policies at USAA, providing expert advice, policy adjustments, and claim assistance to ensure client satisfaction and retention
Administrative Support
Amanda Ashley Life
10.2020 - 04.2024
- - Addressed customer inquiries promptly, providing timely and effective solutions to maintain customer satisfaction
- - Performed a range of administrative and clerical duties, demonstrating flexibility and responsiveness to evolving workplace demands
Admissions Representative
Ultimate Medical Academy
03.2020 - 12.2020
- - Cultivated and maintained effective relationships with prospective and current students to address their educational requirements
- - Managed timely and accurate processing of admissions documentation, adhering to institutional policies and standards
Customer Service Claims Representative
Nationwide Insurance
11.2015 - 03.2019
- - Managed claim processing by gathering necessary information and delivering high-quality customer service, maintaining alignment with company standards and goals
- - Assisted clients with inquiries, policy clarification, and guidance on proper claim submission to facilitate timely and effective processing
Substitute Teacher
Alachua County School Board
08.2014 - 08.2015
- - Delivered a diverse array of lesson plans, ensuring comprehensive coverage of curriculum across multiple subjects
- - Recognized and adapted to individual student learning styles, fostering an inclusive and supportive educational environment
Education
Bachelor of Arts - Child Psychology
University of North Florida
Jacksonville, FL04.2014
Skills
- Strong Customer Focus - Excellent Written and Oral Communication - Attention to Detail
- Adaptability - Effective Liaison - Insurance Policy Knowledge - Customer Service
- Time Management - Communication Skills - Negotiation - Analytical Skills
Certification
0620 - Insurance Adjuster - All Lines
2044 - Personal Lines Property & Casualty Insurance Agent
0215 - Life, Health & Variable Contracts Insurance Agent
Timeline
Recovery Specialist - Billing & Collections
Clean Recovery Centers
01.2025 - Current
Benefits Consultant
Aflac
09.2024 - Current
Insurance Agent
Teleperformance (USAA)
04.2024 - 09.2024
Administrative Support
Amanda Ashley Life
10.2020 - 04.2024
Admissions Representative
Ultimate Medical Academy
03.2020 - 12.2020
Customer Service Claims Representative
Nationwide Insurance
11.2015 - 03.2019
Substitute Teacher
Alachua County School Board
08.2014 - 08.2015
Bachelor of Arts - Child Psychology
University of North Florida
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