Marla Collins
Zephyrhills
Summary
Eager to leverage expertise in customer service and data management to excel as a Claims Adjuster, offering a track record of resolving complex issues and maintaining high confidentiality standards. Brings a comprehensive background in administrative support and customer relations to effectively handle claims and support policyholders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Recovery Specialist - Billing & Collections
Clean Recovery Centers
Tampa, FL
01.2025 - Current
- - Manage account collections and billing inquiries, ensuring accurate processing of insurance claims and patient payments
- - Follow up with insurance companies and clients to resolve outstanding balances and denied claims
- - Maintain detailed financial records and documentation in compliance with HIPAA and billing regulations
- - Collaborate with clinical and administrative teams to verify insurance coverage and authorize treatment plans
- - Utilize strong communication and negotiation skills to assist clients with payment plans and financial guidance
Benefits Consultant
Aflac
Remote
09.2024 - Current
- - Educate clients on supplemental insurance options, helping them choose policies tailored to their needs
- - Develop and maintain client relationships through proactive communication and follow-up
- - Collaborate with businesses to provide customized employee benefit solutions
Insurance Agent
Teleperformance (USAA)
Remote
04.2024 - 09.2024
- - Managed a high volume of customer inquiries regarding insurance policies at USAA, providing expert advice, policy adjustments, and claim assistance to ensure client satisfaction and retention
Administrative Support
Amanda Ashley Life
Gainesville, FL, Remote
10.2020 - 04.2024
- - Addressed customer inquiries promptly, providing timely and effective solutions to maintain customer satisfaction
- - Performed a range of administrative and clerical duties, demonstrating flexibility and responsiveness to evolving workplace demands
Admissions Representative
Ultimate Medical Academy
Tampa, FL
03.2020 - 12.2020
- - Cultivated and maintained effective relationships with prospective and current students to address their educational requirements
- - Managed timely and accurate processing of admissions documentation, adhering to institutional policies and standards
Customer Service Claims Representative
Nationwide Insurance
Gainesville, FL
11.2015 - 03.2019
- - Managed claim processing by gathering necessary information and delivering high-quality customer service, maintaining alignment with company standards and goals
- - Assisted clients with inquiries, policy clarification, and guidance on proper claim submission to facilitate timely and effective processing
Substitute Teacher
Alachua County School Board
Gainesville, FL
08.2014 - 08.2015
- - Delivered a diverse array of lesson plans, ensuring comprehensive coverage of curriculum across multiple subjects
- - Recognized and adapted to individual student learning styles, fostering an inclusive and supportive educational environment
Education
Bachelor of Arts - Child Psychology
University of North Florida
Jacksonville, FL04.2014
Skills
- Strong Customer Focus - Excellent Written and Oral Communication - Attention to Detail
- Adaptability - Effective Liaison - Insurance Policy Knowledge - Customer Service
- Time Management - Communication Skills - Negotiation - Analytical Skills
Certification
0620 - Insurance Adjuster - All Lines
2044 - Personal Lines Property & Casualty Insurance Agent
0215 - Life, Health & Variable Contracts Insurance Agent
Timeline
Recovery Specialist - Billing & Collections
Clean Recovery Centers
01.2025 - Current
Benefits Consultant
Aflac
09.2024 - Current
Insurance Agent
Teleperformance (USAA)
04.2024 - 09.2024
Administrative Support
Amanda Ashley Life
10.2020 - 04.2024
Admissions Representative
Ultimate Medical Academy
03.2020 - 12.2020
Customer Service Claims Representative
Nationwide Insurance
11.2015 - 03.2019
Substitute Teacher
Alachua County School Board
08.2014 - 08.2015
Bachelor of Arts - Child Psychology
University of North Florida