Summary
Overview
Work History
Education
Skills
References
Languages
Certification
References
Timeline
Generic

Marla Edwine Merdelus

Fort Lauderdale

Summary

Dynamic and results-driven professional with extensive experience at LA BELLE MONIQUE, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Proficient in Microsoft Office and cash handling, consistently delivering exceptional service in fast-paced environments. Recognized for training new staff and improving operational efficiency. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Food Server

LA BELLE MONIQUE
Plantation
05.2024 - Current
  • Greeted customers and provided them with menus.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees to perform duties.
  • Provided guests with accurate wait times for food orders while they waited.
  • Suggested menu items to customers based on their preferences.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Cashier

Bon Jean Supermarket
08.2022 - 12.2023
  • Accept payment from customers, and make change as necessary
  • Scan goods and ensure pricing is accurate
  • Manage transactions with customers using cash registers
  • Greet customers when entering or leaving the store
  • Handle merchandise returns and exchanged
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Worked in fast-paced environments on tight schedules to serve over 300 people in one day
  • Maintained energy and enthusiasm in a fast-paced environment
  • Worked flexible hours, night, weekend, and holiday shifts
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
  • Proved successful working within tight deadlines and a fast-paced atmosphere
  • Handled day-to-day running of Sales floor, Register, Drinks, Sanitation, ensuring high levels of productivity and progression
  • Reference upon request

Education

CERTIFICATE - HHA( HOME HEALTH AIDE)

BLUE SOLEIL ASSISTANT TRAINING SCHOOL
Fort Lauderdale, FL
01-2025

High School - General Studies

Institution Foyer De L'Education
01.2021

Skills

  • Microsoft Office (Word, Excel, and PowerPoint)
  • 10-Key Calculator
  • Customer Service and Relations
  • Stocking and Inventory Management
  • Clerical office Management
  • Data Entry
  • Teamwork
  • Leadership
  • Detail Oriented
  • Sales
  • Cash Handling
  • Physical Lifting
  • Patient care
  • Customer service
  • Team collaboration
  • Spiritual support and companionship
  • Catheter care assistance
  • Respiratory care
  • Mobility activities
  • Bathing assistance
  • Dressing assistance
  • Emotional support
  • Feeding assistance
  • Home safety assessments

References

Reference upon request

Languages

English
Limited
French
Professional

Certification

Name : MARLA EDWINE MERDELUS

Date :January 27,2025

References

References available upon request.

Timeline

Restaurant Food Server

LA BELLE MONIQUE
05.2024 - Current

Cashier

Bon Jean Supermarket
08.2022 - 12.2023

CERTIFICATE - HHA( HOME HEALTH AIDE)

BLUE SOLEIL ASSISTANT TRAINING SCHOOL

High School - General Studies

Institution Foyer De L'Education
Marla Edwine Merdelus
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