Summary
Overview
Work History
Education
Skills
Timeline
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Marla Elmore

Jacksonville,NC

Summary

Professional with over 6+ years of exceptional customer service experience, and 1+ year of knowledge and data management. Effectively service 100+ customers daily. Exceeds organizational efforts and accomplish measurable results to achieve and exceed metric requirements.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Anthology Solutions
Jacksonville, North Carolina
06.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.

COLLECTIONS SPECIALIST

ADT LLC
07.2022 - 06.2023
  • Negotiate full payment of balance , Adjusted billing dates, Answering over 80 calls per shift
  • Monitor accounts to identify outstanding debts.Process payments and refunds.

Pharmacy Customer Service Representative

BroadPath Healthcare
Jacksonville, North Carolina
11.2021 - 06.2022
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

FIRST NOTICE OF LOSS SPECIALIST

ELEPHANT INSURANCE
09.2019 - 08.2020
  • File and assign claims at the initial reporting over the phone
  • Correctly provide liability for CRS claims
  • Correctly assign method of inspection for appropriate vehicles.

Vacation Sales Representative

Concentrix
Jacksonville, North Carolina
10.2019 - 06.2020
  • Advised clients on travel documentation and procurement options, minimizing travel stresses.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives and special needs clients.

Education

Associate of Applied Science - Pharmacy Technology

Coastal Carolina Community College
Jacksonville, NC
09.2020

Diploma -

Avon Park High School
05.2018

Skills

  • Creative and innovative problem solving
  • Strong work ethic
  • Time management
  • Communication
  • Adaptability
  • Self-motivated
  • Data Entry
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Customer Service
  • Technical Support
  • Computer Proficiency
  • Microsoft Office Expertise
  • Active Listening
  • High-Energy Attitude

Timeline

Customer Service Representative

Anthology Solutions
06.2023 - Current

COLLECTIONS SPECIALIST

ADT LLC
07.2022 - 06.2023

Pharmacy Customer Service Representative

BroadPath Healthcare
11.2021 - 06.2022

Vacation Sales Representative

Concentrix
10.2019 - 06.2020

FIRST NOTICE OF LOSS SPECIALIST

ELEPHANT INSURANCE
09.2019 - 08.2020

Associate of Applied Science - Pharmacy Technology

Coastal Carolina Community College

Diploma -

Avon Park High School

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Marla Elmore