Alexis Frazier
Marietta,TX
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2018
2018
years of professional experience
Work History
Customer Service Representative
TTEC
2021 - 2023
- Utilized CRM software to document customer interactions and track issue resolution processes efficiently.
- Assisted in training new team members on company policies and customer service protocols to enhance team performance.
- Adapted quickly to changing service needs, demonstrating flexibility in handling diverse customer requests and challenges.
- Provided exceptional support to customers through various communication channels, ensuring timely resolution of inquiries.
Civil Clerk
Constable Office
2019 - 2021
- Answered phones and messages
- Prepared and checked of returns that have been served and return to court for the morning report
- Routing and assigning civil papers to deputies
- Stamping and placing office numbers on each paper
- Filing paperwork
- Type 510’s (When Deputies make multiple attempts to serve evictions)
Customer Service Sales Representative
Cigna
01.2018 - 2019
- Assisted customers in selecting appropriate cleaning products to meet specific needs, enhancing customer satisfaction.
- Built relationships with customers to increase likelihood of repeat business.
- Recommended merchandise to customers based on their needs.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate order fulfillment.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
Customer Service Agent
Best Locksmith
01.2017 - 01.2018
- Answered multi-line phones in a fast-paced call environment.
- Computed accurate sales prices for purchase transactions.
- Scheduled appointments and dispatched local locksmith.
- Ensured proper closing of each transaction between locksmith & customer.
- Responsible for quoting prices to customers.
Education
High School Diploma -
Lancaster High School
Lancaster, Texas01.2016
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Dallas Community College
Skills
- Work well in a high-pressure environment
- Skilled at organizing complex projects, defining project priorities, and delegating tasks
- Major strengths in planning, problem solving and communication
- Capable of handling multiple projects concurrently
- Articulate and creative, offering innovative and practical solutions
- Great communication, interpersonal and organizational skills
- Active listening
- Data entry
- Customer service
Timeline
Customer Service Sales Representative
Cigna
01.2018 - 2019
Customer Service Agent
Best Locksmith
01.2017 - 01.2018
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Dallas Community College
Customer Service Representative
TTEC
2021 - 2023
Civil Clerk
Constable Office
2019 - 2021
High School Diploma -
Lancaster High School
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