Nashontis Ridley
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
14
14
years of professional experience
Work History
Customer Service Agent ( Remote)
TTEC
12.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Lead Teacher
Legacy Centre Preschool
08.2016 - 12.2019
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Car Rental Agent
Avis Budget Group
01.2012 - 07.2015
- Vacuumed interiors of vehicles to remove dirt and debris.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards before renting out vehicle.
- Performed 4 inspections daily and kept complete, accurate records of vehicle condition and vehicle on lot.
- Interacted face-to-face with customers to understand vehicle rental needs and deliver quality satisfaction.
Education
High School Diploma -
Carver School of Arts
Atlanta, GA05.2009
Skills
- Upbeat and Positive Personality
- Information Updates
- Customer Account Management
- Calm and Professional Under Pressure
- Call Documentation
- Understanding Customer Needs
- Building Customer Trust and Loyalty
Timeline
Customer Service Agent ( Remote)
TTEC
12.2019 - Current
Lead Teacher
Legacy Centre Preschool
08.2016 - 12.2019
Car Rental Agent
Avis Budget Group
01.2012 - 07.2015
High School Diploma -
Carver School of Arts