Marla Henson
Daphne,AL
Summary
Dedicated service leader with a proven track record in mentoring teams, resolving customer complaints, and fostering a positive workplace culture to enhance customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle
Daphne, AL
08.2024 - 04.2026
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Assistant Store Manager
Firehouse Subs
Daphne, AL
06.2024 - 01.2026
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Crew Member
Chipotle
Daphne, AL
12.2023 - 08.2024
- Collaborated with team members to streamline service during peak hours.
- Assisted customers with menu selections, providing recommendations and ensuring satisfaction.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Firehouse Subs
Daphne, AL
06.2023 - 06.2024
- Addressed guests' needs, questions, or concerns to create an optimum experience onboard.
- Maintained a clean and organized work environment for improved customer experiences.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
High School Diploma -
Daphne High School
Daphne, ALSkills
- Time management
- Teamwork
- Problem-solving
- Multitasking
- Reliability
Certification
ServSafe Manager Certification
Timeline
Service Leader
Chipotle
08.2024 - 04.2026
Assistant Store Manager
Firehouse Subs
06.2024 - 01.2026
Crew Member
Chipotle
12.2023 - 08.2024
Crew Member
Firehouse Subs
06.2023 - 06.2024
High School Diploma -
Daphne High School