Marla Manzo-Sanchez
Clayton,DE
Summary
Professional retail worker ready to deliver exceptional customer service and accurate transaction handling. Excels in maintaining positive atmosphere and ensuring smooth operations at checkout. Known for dependability and teamwork, adapting seamlessly to dynamic work conditions with strong communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Food Cashier
Panera Bread
Middletown, DE
10.2022 - Current
- Customer communications skills and multi-tasking abilities. Help customers with needs, including payments and serving their food.
- Multi-tasking skills improve as more than one payment needs to be processed, but also making drinks and taking customers’ orders.
- Maintained the cleanliness and organization of workstations to enhance customer experience.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
Dog Caregiver
Rebel Ridge Farms
Elkton, MD
09.2021 - 11.2021
- Provided daily care and supervision for diverse dog breeds, ensuring safety and well-being.
- Developed and implemented engaging exercise routines to promote physical health and mental stimulation.
- Trained dogs in basic commands, enhancing obedience and fostering positive behaviors with positive reinforcement techniques.
- Collaborated with team members to create a clean, safe environment for all animals on the farm.
Hostess
Texas Roadhouse
Middletown, DE
10.2020 - 08.2021
- Managed a reservation system, coordinating bookings to maximize seating efficiency.
- Welcomed and seated guests promptly, ensuring optimal flow of restaurant traffic.
- Assisted in training new staff on customer service protocols and operational procedures.
- Monitored dining area for guest needs, providing timely assistance to enhance experience.
Education
Associate of Applied Science - General Business
Delaware Technical Community College
Dover, DE01-2025
High School Diploma -
Appoquinimink High School
Middletown, DE01-2022
Skills
- Microsoft Excel skills
- Communication skills
- Computer technology skills
- Research skills
- Entrepreneurship and innovation skills
- Word, Excel, and PowerPoint skills
- Strong work ethic
- Interpersonal skills
- Patience and empathy
- Reliability and punctuality
- Excellent customer service
- Cleanliness and hygiene
LANGUAGE COMPETENCIES
Spanish: Conversational/Intermediate (speaking, reading, writing)
Timeline
Food Cashier
Panera Bread
10.2022 - Current
Dog Caregiver
Rebel Ridge Farms
09.2021 - 11.2021
Hostess
Texas Roadhouse
10.2020 - 08.2021
Associate of Applied Science - General Business
Delaware Technical Community College
High School Diploma -
Appoquinimink High School