Answering and directing phone calls
Scheduling meetings and appointments
Taking notes for customers on properties
Being a point of contact for staff
Managing incoming and outgoing phone calls
and emails
Filing and organizing documents
Scanning and faxing documents
Associate Health Coach
Hinge Health
Remote (Work From Home) Position
01.2023 - 08.2024
Provided coaching and guidance to members (including education around the importance of healthy eating, physical activity, sleep, stress management, and other lifestyle factors).
Adapted communication style according to client's age, culture, or socioeconomic background.
Conducted personalized phone call coaching sessions with members. Utilized motivational interviewing skills to establish goals, discuss any potential barriers, and offer ongoing support and encouragement.
Offered ongoing motivation and accountability for behavior change through positive reinforcement techniques, motivational interviewing.
Collaborated with Physical Therapists to create customized exercise plans based on each clients specific need.
Personal Trainer
Medline Industries, Inc
Mundelein, IL
01.2014 - 01.2019
Virtual/Online Personal Training
Provided customer service for fitness center
members. Took great pride in ensuring positive
overall customer experience.
Member-focused approach to trouble shooting,
resolving problems and ensuring member
retention
Recognized for continually delivering aboveaverage customer service.
Designed and implemented programs for athletic
training, rehabilitation/reconditioning, and weight
loss.
Gave instruction for proper use of exercise
equipment.
Provided exceptional customer service to obtain
new clients through referrals.
Maintained a busy schedule with excellent client
retention.
Conducted fitness orientation programs for new
members.