Knowledgeable customer service with comprehensive background in managing cleaning projects for residential properties. Efficiently executed detailed cleaning plans, ensuring high standards of cleanliness and customer satisfaction. Demonstrated expertise in utilizing advanced cleaning techniques and maintaining safe working environment.
Work History
Class C Driver
Lyft And Uber
San Diego
03 2025 - 08 2025
Developed strong communicating skills by interacting with passengers while driving them to their location drop off.
Improved customer satisfaction by providing courteous and efficient service.
Conducted month inspections on car to make sure car was compliance with safety regulations and company policies.
Promote safe driving habits, resulting in clean driving record with no accidents or violations.
Maintained accurate records of passenger drop offs.
Operated with safety and skill to avoid accidents and delays.
utilized GPS and other navigation tools to get passengers to their location.
Provided exceptional customer service during pick up and drop off.
Cleaning Contractor
My own business
San Diego
05 2018 - Current
Handled cleaning chemicals and materials properly and with caution.
cleaned every room in house so that it was presentable to any visitors who came over.
cleaned and polished windows glass and furniture to make it appear new and comfortrable.
used time management and efficient cleaning methods.
Disinfected all walls and trash cans.
gave wonderful empression to my client, and they reffered me clients.
Vaccumed and shampood carpets and upholstery and other fabrics.
and accomadated any other request.
Receptionist
Family Income Tax Preparation
National City
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Answered central telephone system and directed calls accordingly.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Provided clerical support to company employees by copying, faxing, and filing documents.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Managed multiple tasks and met time-sensitive deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Maintained visitor log for entering and leaving facility for security purposes.
Assisted with onboarding new clients and securing paperwork completion.
Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
