MARLA POTTS
Bryan
Summary
I am passionate about delivering outstanding service. I bring 6 years of customer service experience with a strong focus on initiative, problem-solving, and client satisfaction. I'm eager to join a forward thinking team where I can contribute to innovation, growth, and a positive customer experience.
Overview
6
6
years of professional experience
Work History
Shift Manager
Chicken Express
12.2019 - Current
- Managed daily cash intake by counting out registers and tabulating.
- Take inventory levels and ensure proper stock rotation to meet demand.
- Resolve customer complaints promptly.
- Ensured completion of all opening and closing duties.
- Kept employees operating productively and working on task to meet business and customer needs.
Daycare Teacher
St. Joseph Early Learning Center
05.2025 - 07.2025
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Crew Member
Chick-fil-A
10.2022 - 04.2023
- Preformed cashier duties such as taking orders, collecting payments and provided change.
- Completed opening and closing tasks such as setting up workstations, cleaning surface and restocking supplies.
- Drive-thru food runner.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Concession Cashier
Premiere
05.2022 - 08.2022
- Provided excellent customer service at the concession stand and ticket counter.
- Maintained cleanliness and organization throughout the theater environment.
- Ensured theater cleanliness by sweeping the aisles and wiping down surfaces between shows.
- Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
Education
High School -
Bryan High School
Bryan, TXBorder And Homeland Security
Angelo State University
San Angelo, TXSkills
- Multitasker - Effectively manage multiple priorities in fast-paced environments without compromising quality
- Problem Solving - Identify issues quickly and implement practical, lasting solutions
- Delegating Effectively - Assign tasks strategically to optimize team performance and accountability
- Communication - Strong verbal and written communicator; able to clearly convey information across all levels
- Decision-making - Make timely, informed decisions that support operational goals and customer satisfaction
- Handling customer complaints - Skilled in addressing customer concerns with professionalism and empathy ensuring positive outcomes
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Daycare Teacher
St. Joseph Early Learning Center
05.2025 - 07.2025
Crew Member
Chick-fil-A
10.2022 - 04.2023
Concession Cashier
Premiere
05.2022 - 08.2022
Shift Manager
Chicken Express
12.2019 - Current
High School -
Bryan High School
Border And Homeland Security
Angelo State University
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