- Getting involved in local advocacy groups to promote positive change in the community
- I participate in various ministries within my church and apart of the Finance team for Mt Olive Missionary Baptist church
- Offering time and support to shelters for the homeless, women, and animals
- Team Sports
- Road Trips
- Homelessness Outreach
Marla Smith
Little Rock,Arkansas
Summary
Extensive customer service background, Hard working, and able to multi-task. Able to learn and apply quickly and effectively.
Revenue professional with extensive experience in optimizing financial processes and enhancing revenue streams. Proven ability to collaborate effectively within teams and adapt to changing business needs. Recognized for analytical skills and attention to detail, ensuring accurate and timely financial reporting.
Overview
2027
2027
years of professional experience
Work History
Revenue Coordinator
Department of Finance and Administration
Little Rock, AR
2013 - Current
- Coordinated revenue collection efforts, streamlining processes that improved accuracy and reduced discrepancies across departments.
- Directed data analysis and reporting initiatives, enhancing visibility into financial trends and revenue performance.
- Managed cross-functional communication between finance teams, fostering collaboration to optimize revenue-related workflows.
- Implemented inventory management systems, increasing efficiency in tracking supplies needed for revenue operations.
- Facilitated training sessions for team members on compliance regulations, ensuring adherence to financial policies and procedures.
- Analyzed taxpayer inquiries and resolved issues promptly, improving customer satisfaction rates within the department.
- Oversaw documentation processes for revenue transactions, maintaining accurate records to support audits and reviews.
- Developed strategies for process improvements in tax collection methods, aligning with departmental goals for efficiency.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Transportation representative
Department Finance & Administration
Little Rock, Ark
2013 - Current
- Assist Revenue Agents by phone to correct various computer problems.
- Performed Inventory checks for Revenue Offices.
- Responsible for Daily Call Log spreadsheet, filing, data entry, and customer service relations.
- Primarily responsible for ordering office supplies.
- **Customer Service Excellence**: Managed customer inquiries related to transportation services, ensuring prompt resolution and satisfaction.
- **Policy Implementation Support**: Supported the implementation of new policies affecting transportation processes, aiding in staff training and compliance.
Cashier II
Department Finance & Administration
Little Rock, Ark
01.1995 - 01.2003
- Performed administrative functions such as filing, data entry, daily reports, and bank deposits.
- Assist taxpayers with various property registration, driver’s license, and necessary taxes due.
- Assist taxpayers over the phone with various questions.
- Provided training for new employees.
Food Service Worker
St Vincent Infirmary Hospital
Little Rock, Ark
01.1992 - 01.1995
- Prepared evening snacks for Patient.
- Communicated regularly with Dieticians, managed and setup buffet for Diabetic Classes.
- Assist on Lunch and Dinner tray line for in-house patients and out patients.
- Prepared Tube Feeding nourishment for patients.
Education
Master of Science - Education
University of Arkansas
Fayetteville, AR05-2023
Bachelor of Science - Computer Information Systems
University of Phoenix
Tempe, AZ07-2013
Skills
- Windows, Microsoft Word, Microsoft Excel, Internet, Ten-key calculator
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Problem-solving abilities
- Reliability
Interests
Timeline
Cashier II
Department Finance & Administration
01.1995 - 01.2003
Food Service Worker
St Vincent Infirmary Hospital
01.1992 - 01.1995
Revenue Coordinator
Department of Finance and Administration
2013 - Current
Transportation representative
Department Finance & Administration
2013 - Current
Master of Science - Education
University of Arkansas
Bachelor of Science - Computer Information Systems
University of Phoenix