Summary
Overview
Work History
Education
Skills
Timeline
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Marla Steele

Mesa,AZ

Summary

Dynamic Account Manager at Ancora Education with resourceful management skills and a proven track record in generating leads and enhancing client relationships. Adept at collaborating with teams to create impactful promotional materials while ensuring compliance. Recognized for excellent communication abilities and a commitment to student success through effective academic advising.

Overview

23
23
years of professional experience

Work History

Team Member

Rocky Mountain Chocolate Factory
Tempe, AZ
10.2015 - Current
  • Gained knowledge of a wide variety of chocolate, assist customers in high volume and fast paced areas, open and close store, open and close register, train new employees.

Account Manager

Ancora Education
Tempe, Arizona
01.2023 - 02.2025
  • Provided training and guidance to new Account Managers.
  • Generated leads through cold calling activities.
  • Provided technical support to customers when needed.
  • Collaborated with marketing team to develop promotional materials for clients.
  • Ensured compliance with industry regulations when dealing with clients.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Acted as main point of contact in matters relating to client concerns and needs.

Academic Advisor

Ancora Education
Tempe, Arizona
12.2021 - 12.2022
  • Evaluated transfer credits from other institutions and determined how they would apply towards a degree program.
  • Assisted in the development and implementation of orientation programs for new students.
  • Created presentations outlining important information regarding degree requirements, scholarship opportunities.
  • Maintained accurate records of student progress towards graduation.
  • Collaborated with faculty members to ensure that students were meeting all necessary prerequisites for courses.
  • Coordinated registration procedures at the beginning of each semester, ensuring that all paperwork was completed accurately.
  • Monitored student academic progress and provided interventions to support success.

Call Center Representative

Ancora Education
Tempe, Arizona
04.2019 - 11.2021
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Developed effective working relationships with team members across multiple departments.
  • Performed outbound calling campaigns to promote new products or services.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Maintained strong call control and quickly worked through scripts to address problems.

Sales Associate

Watch Repair
Tempe, AZ
03.2018 - 12.2018
  • Assist customers and repair their damaged watches, upsell and promote products, open and close kiosk.

Retail Business Manager

Bylas Convenience Store
Bylas, AZ
01.2003 - 08.2005
  • Oversee several employees, handle schedule, place retail, gas and grocery orders for store, pay invoices, weekly bank deposits.

Education

TBA - Business Management

Scottsdale Community College
Scottsdale, AZ

High School Diploma -

East Fork High School
Whiteriver, AZ

Skills

  • Client management
  • Technical support
  • Organizational diligence
  • Written, oral, and interpersonal communication
  • Customer rapport building
  • Employee training
  • Presentation skills
  • Time management
  • Problem solving

Timeline

Account Manager

Ancora Education
01.2023 - 02.2025

Academic Advisor

Ancora Education
12.2021 - 12.2022

Call Center Representative

Ancora Education
04.2019 - 11.2021

Sales Associate

Watch Repair
03.2018 - 12.2018

Team Member

Rocky Mountain Chocolate Factory
10.2015 - Current

Retail Business Manager

Bylas Convenience Store
01.2003 - 08.2005

TBA - Business Management

Scottsdale Community College

High School Diploma -

East Fork High School

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